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Debopam Majumder

Enthusiastic Public Relation Associate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service and sales and training in communication. Motivated to learn, grow and excel in the Customer Service Industry.

Key Skills

Public Relations
Customer Service
Sales Training

Professional Experience

May 2018
Present
Public Relations Manager
Nath Company Dress House Kolkata, IN
  • Collaborated with media to encourage company and product coverage and promote brand mission and values.
  • Conducted market analysis and monitored competitive activity.
  • Represented organization to customers, public, government officials and other external sources. Developed key and valued relationships with customers, public, government officials and other external sources

Apr 2017
May 2018
Sales Trainer
B.D. Automobiles Kolkata, IN
  • Assessed training program effectiveness on regular basis and improved upon deficient areas.
  • Managed recruitment, training and development for highly effective sales team.
  • Developed and led group training courses to align with corporate sales and service goals.
  • Monitored day-to-day activities sales target for company and employees, noting areas needing improvement and implementing plans for 

Feb 2015
Jan 2017
Senior Process Associate
American Express Gurgaon, IN
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
  • Trained and directed new employees in call script use, conflict resolution and data entry practices, boosting customer satisfaction ratings 100%.

Apr 2013
Jan 2015
Senior Process Associate
Barclays'Shared Servies Noida, IN
  • Processed payments promptly and sent to appropriate entities to avoid delays.
  • Met all deadlines, including month-end reporting objectives.
  • Participated in special projects upon request from department manager.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.

Dec 2009
Apr 2013
Senior Process Associate
IBM Daksh Business Process Service Ltd Kolkata, IN
  • Processed payments promptly and sent to appropriate entities to avoid delays.
  • Met all deadlines, including month-end reporting objectives.
  • Maintained working knowledge of latest industry techniques, methods and equipment.

Education

May 2008
May 2012
Bachelor of Commerce in Netaji Nagar Day College
Calcutta University
Apr 2006
Mar 2008
Internship in International Institute of Hotel Management
Apr 2004
Apr 2006
I.S.C in Ram Mohan Mission High School
Apr 1993
Apr 2004
I.C.S.E in Lyceé

Languages

English
(Native)
Bengali
(Native)
Hindi
(Fluent)

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