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DEBLINA BANERJEE

Proven leader with a track record of driving process improvements, exceeding organizational goals, and achieve operational excellence and exceptional customer experiences. Skilled in developing and executing effective training programs, implementing training management systems, and building strategies that prioritize learner and client outcomes. Certified Instructional Designer, recognized for meticulous attention to detail in crafting design documents and staying updated on industry best practices. Adept at managing large, diverse teams and fostering collaborative communication and team-building. Whether spearheading large-scale transformation initiatives or focusing on continuous improvement in day-to-day operations, I bring a results-oriented mindset, a commitment to excellence, and a passion for delivering measurable value to both internal and external stakeholders. 

Key Skills

Training, Coaching & Mentoring
Strategic Planning
Performance Management (Talent Management)
Program design and Delivery
Leadership
Talent Development
Culture of learning
Counseling

Professional Experience

Jul 2024
Present
Head of Training & Development
Apex Seekers EdTech Private Limited Chennai, IN
  • As Head of Training and Development I develop and execute company's learning and development strategies, align with business objectives. 
  • Collaborate with senior leadership to identify skill gaps and future workforce needs.
  • Design and oversee the delivery of training programs, development initiatives and professional skills enhancement for students
  • Implement innovative learning solutions, workshops and coaching.
  • Establish metrics to assess training effectiveness and ROI
  • Regularly review and refine L&D initiatives based feedback and performance data.
  • Partner with HR and Sales to ensure resource and succession planning, build career development frameworks to support employee growth and retention.
  • Lead and mentor L&D team, fostering collaboration and innovation.
  • Promote a learning-oriented culture that encourages continuous enhancement at all levels
  • Embed learning programs that drive transformation by applying instructional design and adult learning theory 

Feb 2022
Jun 2024
Deputy Manager Training
Access Healthcare Services Pvt Ltd Chennai, IN
  • Responsible for Foundation Training PAN India, Co-owning and executing employee development and organization effectiveness initiatives. Work closely with HR and ensure correct resources are onboarded.
  • Conduct new hire orientation program for the employees, drive company values and ensure training objectives are met after completing pre-process phase
  • Plan and manage foundation training that includes 3 phases of training Language Voice and Accent, General Billing and Denial Management
  • Create Standard Operating Procedures, training framework for new hire training, upgrade session plan as per client requirement
  • Encourage a culture of continuous improvement through the creation of robust development plans for employees (Band specific Behavioral Programs)
  • Actively involved in induction process, recruitment and train & hire model
  • Design learning solutions that aligns objectives and ensure quality of learning is achieved
  • Develop a strong model to measure training effectiveness and ensure learning curve for new hires is achieved
  • Maintain strong and effective relationships with key stakeholders across the business to drive learning and development programs
  • Accountable of planning and scheduling of batches, trainer utilization, reviewing training dockets, reports, measure training effectiveness through Krick Patrick Model
  • Evaluate training throughput, attrition, analyze pre and post assessment scores and improvement percentage
  • Share feedback with recruitment and operations team on quality of resources, collect feedback from trainee on completion of course 
May 2021
Mar 2022
Track Lead (Assistant Manager)
HCL Technologies Chennai, IN
  • Individual Contributor and was responsible for soft skills training Accountable for conducting training programs like need based training, development program, foundation program, etc.
  • Create content, session plan and drive learning solutions as per annual training agenda
  • Measure and monitor training effectiveness
  • Responsible for training outcome
Feb 2018
Mar 2021
Consultant Trainer
Freelance, Self-Employed Chennai, IN
  • Responsible for teacher and student development program
  • Understand the diversified training need of student and create training framework, ensure student improvement in language and presentation skills
  • Responsible for conducting workshop for teachers' topics include presentation skills, student counselling, teaching methods, ascent neutralization etc.
  • Mentor teachers with continuous feedback mechanism, manage delivery and provide high intention and direction for meeting the defined objectives
  • Was responsible to conduct engagement and development activities, student connects, fun and engaging activities and after school activities
Jul 2015
Mar 2018
Consultant Trainer
(NIIT/Cognizant) Chennai, IN
  • Was certified SEP trainer and responsible to conduct behavioral training programs for new hires
  • Trained and deployed over 2600 engineers with 90% throughput
May 2014
Jul 2015
Consultant Trainer
HCL Chennai, IN
Conducted Leadership Behavioral Training programs. Topics covered in these workshops include Assertive Communication, Interpersonal Skills, Time Management, Customer Centricity, Listening Comprehension, Email/Chat Etiquette, Stress Management, Worklife Balance, Coaching and Feedback, Conflict Management, Telephone Essential, Culture Sensitization, etc,.
May 2008
Sep 2012
Assistant Manager
CSS Corporation Chennai, IN
  • Delivered training program including Business Communication (Written and Verbal), Language Enhancement, Behavioral and Accent Neutralization to freshers and experienced (Voice and Data) associates
  • Imparted training to new hires with focus on imparting knowledge on Accent, Business Communication (Written & Verbal), Customer Service and Culture
  • Conducted Need Based Training and Behavioral Training Programs
  • Created cutting edge Training & Development Strategy; partnered with business leaders to create & implement tools and processes for enterprise-level talent development and coaching
  • Coordinated with operations to understand the training needs and challenges by conducting TNA (Training Need Analysis) and provide solutions
  • Conceptualized & implemented plans to close the learning capability gaps in alignment with business requirements
  • Calculated training demand based on the RAT (Required, Available, Trained) and prepared yearly training calendar
  • Organized training procedure manuals, guides and course materials such as hand-outs & visuals materials
  • Engaged with various upskill activities and training programs for employees
  • Organized end-to-end training activities for employees, identified their competencies and enrolled them for various programs; also tracked employee development after training
  • Monitored training uniformity and ensured training process is followed
  • Managed & monitored course bookings and supervised the promotion of courses to all staff in order to ensure maximum take-up of training places
May 2006
Jan 2008
Voice and Accent Trainer
Octagon Software Kolkata, IN
Managed recruitment, imparted training, identified training needs, designed training programs and ensured training effectiveness across the organization
Jun 2005
May 2006
Voice and Accent Trainer
Xplore Tech Kolkata, IN
  • Delivered New Hire Training, Refresher Training and Product and Process Training Programs
  • Led training and quality for an inbound Telecom Process and was also involved with Client Management

Education

Aug 2020
May 2021
Post Graduation Diploma in Special Education in Asian College of Teachers
Feb 2001
Mar 2004
Bachelors in Geography Honors in Loreto College, Darjeeling
Feb 1999
Mar 2001
Intermediate Arts in St. Xavier's College
Feb 1987
Mar 1998
ICSC in Loreto Convent, Ranchi

Certifications

2023
Certified Instructional Design Practitioner
KPMG
2021
Certified in counselling and teaching
Asian College of Teacher
2014
Certified SEP (Soft Skills Enhancement Program)
Cognizant/NIIT
2005
Certified Voice and Accent
EXL
2023
POSH Train the Trainer Certification
Access Healthcare Private Limited

Achievements

2022
Language Assessment Tool
Devised language assessment tool based on the CEFR framework to hire competent resources for the organization 
2022
Train and Hire Training Model
Designed result-oriented training framework for train and hire
2022
Training Standardization and LMS Integration"
 "Standardized training content and delivery methods, successfully project-managed a cross-skilling training program, and migrated all formative and summative assessments to the LMS for streamlined access and evaluation." 

Quote

"Dream, Dream, Dream. Dreams transform into thoughts and thoughts result in action"

APJ Abdul Kalam

Hobbies & Interests

  • Movies and music
  • Training

Languages

English
(Fluent)
Bengali
(Native)
Hindi
(Fluent)

Career Aspiration

Driven by a passion for empowering learners, my career aspiration is to train and transform students by equipping them with the skills, knowledge, attitude and confidence needed to achieve their full potential and succeed in their pursuits.

Get in touch with DEBLINA