Message

Dashmesh Bhatia

Professional and dynamic Customer Executive driven to exceed performance goals. Extensive background in customer service with proven abilities. Increase customer loyalty with proactive review and enhancement of internal processes to align with dynamic market conditions and integrate new strategies. Forward-thinking in enhancing training and mentoring programs to keep team agile and responsive to changing needs. Forward-thinking and analytical with industry-leading, multifaceted approach.

Key Skills

Customer Serrvice
Relationship Builder
Staff Education & Training
Adhere Company Policy
World Class Result
Perfection
Public Speaking & Presentations.
Communication skills.

Professional Experience

Nov 2015
Mar 2020
Customer Service Executive
IndiGo Airlines Ranchi, IN
IndiGo is an Indian low-cost airline headquartered in Gurugram, Haryana, India. It is the largest airline in India by passengers carried and fleet size, with a 59.24% domestic market share as of August 2020.
Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands

Education

Aug 2013
Jun 2015
Master of Tourism Management in Birla Institute of Technology
Deemed University

Certifications

2013
Infoedge
NIIT

Hobbies & Interests

  • Acting
  • Cooking
  • Travelling
  • Cycling
  • Surfing
  • Movies and music

Languages

English
(Fluent)
Hindi
(Fluent)
Punjabi
(Native)
French
(Basic)

Get in touch with Dashmesh