DARSHIKA SONI

• Responsible for facilities management.
• Technical and non Technical Hiring and recruitment of Engineers, interior designers, architects.
• Assist senior managers, and supervise all work done accurately.
• Maintain excellent communication and team management. Prepare job description and requirements.
• Providing offer letters or joining letter to the newly hired candidates along with completing whole documentation process.

 Assisting day to day operations of the HR functions and duties.
 Providing clerical and administrative support to other executives.
 Ensure whole product knowledge to be delivered to the executives or officers.
 Educate employees about the policies and procedures of the banks.
 Maintain client Relationships and provide end to end resolution related with their query.
 Review and resolve disputes. 
 Ensure and Provide suitable and best services to the customers.
 Handle major escalation regarding payments, transactions, loans, EMI, refund, fraud etc.

 Responsible for entire recruitment process of employees till joining and onboarding.
 Deal with HR issues , compliance, escalation , grievances.
 Take final interviews of the selected candidates and, provide them offer letter or joining letter.
 Assisting day to day operations of the HR functions and duties.

Pharmaceutical Products Manufacturing Company.
Responsible for facilities management.
Coordinate in hiring and recruitment of medical representatives for the company.
Assist senior managers, and supervise all work done accurately.
Maintain excellent communication and team management. Prepare job description as per requirements.
Providing offer letters or joining letter to the newly hired candidates along with completing whole documentation process.
Resolve queries related to party payments, client relationships.
Recognizing areas of development and outstanding work correspondence via daily reports.
Major Duties include planning, organizing, staffing, coordinating and Supervise operational activities of front office and back office.
Responsible for maintaining accounts, Prioritize tasks and attention to detail.
Maintain inventory, purchase , sales reports.
Ensure detailed and correct invoice and billing of product purchase and product sales invoice.

Process Executive (January 2017 till May 2019) Banking and Financial Services (DSA)
Responsible to assist customers and resolve queries regarding loans and settlements.
Ensure complete details about loans ( Business/ Home/ Personal/LAP).
Responsible for all important paperwork, files, documents of loans.
Hiring new candidates for sales and customer service.
Manage complete and proper follow-up, give end to end resolution.
Maximize business opportunities, Branding and Promotions . 
Ensure all loans, transactions and log-ins are accurate and in lined with banks and companies. 
Ensure that staffs are motivated monitored and measured in line with company targets and performance standards. 
Delivering accurate data and reports about team performance to the senior managers.
Balance work float with variance.