Danny Vetvik Online Resume

Dec 2022

Present

CONNECTIVITY TECHNICAL SUPPORT ENGINEER

EPIC IO Alajuela, CR

Working between the hours of 08:00 17:00 Monday to Friday with the potential to provide on-call once a month
To provide Service Request and IMAC (Install, Move, Add and Change) services for requests logged in Zendesk
To provide effective communication for all types of incident and request ensuring that the users are kept informed of progress at all times
To act as the on-site contact for all IT related incidents logged in Zendesk, delivering high quality support across all key applications, networks and Peplink/Cradlepoint.
Participates in maintaining and updating for all firmware and operating systems using established process
To be proactive in the avoidance of repetitive incidents through publishing how tos and tips to users on a regular basis and ensuring that the knowledge is shared and known for all members of our team.
Resolves customers complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

Mar 2017

Sep 2022

VOIP TECHNICAL SUPPORT ANALYST

BNP Paribas Madrid, ES

Provided daily assistance for Head Office and Warehouse for VOIP services and software support.
Provided support to the service desk team on network and infrastructure issues.
Provided technical support to internal employees for all locations in Europe.
Assisted with the build, delivery and support of the VOIP devices, infrastructure and application management that underpins the group technology estate.
Developed, test and maintain documented systems procedures/work instructions train end users.
Identified and accessed management for all existing and new practitioners.

Dec 2015

Jan 2017

IT TECHNICAL SUPPORT ANALYST

TDC Oslo, NO

Provided daily assistance for Head Office and Warehouse for internet services and software support.
Provided support to the service desk team on network and infrastructure issues.
Provided technical support to internal customers in Norway.
Assisted with the build, delivery and support of the router devices, infrastructure and application management that underpins the group technology estate.
Developed, test and maintain documented systems procedures/work instructions train end users.
Identified and accessed management for all existing and new practitioners.

Jun 2014

Dec 2015

IT TECHNICAL SUPPORT ANALYST

IP Nett Oslo, NO

Working between the hours of 08:00 17:00 Monday to Friday with the potential to provide on-call once a month
To provide Service Request and IMAC (Install, Move, Add and Change) services for requests logged in Service Now
To provide effective communication for all types of incident and request ensuring that the users are kept informed of progress at all times
To act as the on-site contact for all IT related incidents logged in Service Now, delivering high quality support across all key applications, networks and Juniper/Checkpoint.
Participates in maintaining and updating for all firmware and operating systems using established process
To be proactive in the avoidance of repetitive incidents through publishing how tos and tips to users on a regular basis and ensuring that the knowledge is shared and known for all members of our team.
Resolves customers complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

Danny Vetvik