Message

Courage Bhere

I have got over 3 years of experience in the insurance industry. I am a pragmatic, smart, and strategic insurance operations officer who is developing himself towards Data analytics. Experience gained comprises of Underwriting, Claims administration, Policy services administration, New Business administration, and Client Services and claims administration. I am a self-driven, result -oriented individual who has a comprehensive understanding and recognition of the wider impact of any actions and decisions that I take. As a young man, I am working towards increasing my , data analytical skills, risk management and insurance knowledge so that I can bring about updated competitiveness in the industry.

Key Skills

Underwriting
Claims
Client services
Data Analytics
New business administration
Microsoft Office

Professional Experience

Jun 2024
Present
Call Center Customer Service Representative
@ConnectGlobalsolutions Harare, ZW
@Connectglobalsolutions is Business Processing Outsource (BPO) for virtual call centre services and support services

  • Managed call center for Insurance Council of Zimbabwe, handling a high volume of customer inquiries efficiently and professionally
  • Provided accurate and up-to-date insurance information to clients, helping them make informed decisions about their coverage
  • Providing emergency care services to the insurance public hence adding value to the insuring public
  • Conducted data analysis on calls and clients to identify trends and areas for improvement in customer service and communication strategies
  • Generated reports on cross-selling opportunities for ICZ products, leading to increased sales and customer satisfaction
  • Enhanced transparency, value, and trust with the insuring public by consistently delivering exceptional service and building strong relationships with clients
 
Feb 2019
Feb 2021
GRADUATE TRAINEE/UNDERWRITER
First Mutual Life Assurance Company Harare, ZW
The company provides insurance products and services, helping individuals and families secure their financial future and protect their loved ones.
  • Assisted in underwriting life insurance, investment, and funeral products for clients
  • Conducted reinsurance data analysis to determine risk exposure and coverage gaps
  • Collaborated with underwriters and actuaries to assess policyholder information and make recommendations
  • Participated in training sessions to enhance knowledge of insurance products and risk assessment techniques
  • Assumed responsibilities of a graduate trainee, including learning about the company's operations, values, and industry regulations
Feb 2019
Feb 2021
GRADUATE TRAINEE/NEW BUSINESS ADMINISTRATOR
First Mutual Life Insurance Company Harare, ZW
  • Upgrading insurance policies for clients to ensure they have appropriate coverage
  • Making alterations to policies based on client requests or changes in circumstances
  • Producing policy documents accurately and efficiently for client records
  • Running monthly data reports to track policy trends and performance
  • Accepting new business applications and processing reinstatement of lapsed policies
  • Managing and analyzing data for new business to assess risk and determine appropriate coverage
Feb 2019
Feb 2021
GRADUATE TRAINEE/ CLIENT SERVICE REPRESENTATIVE
First Mutual Life Insurance Company Harare, ZW
  • Provided clients with detailed product information to assist them in making informed insurance cover purchasing decisions
  • Closed new business leads by effectively presenting product offers and benefits to potential clients
  • Assisted clients with billing inquiries, resolving issues and ensuring accurate payment processing
  • Aided clients with policy alterations, including updating coverage levels and making changes to existing policies
  • Solved client queries promptly and efficiently, demonstrating strong problem-solving skills and attention to detail
  • Processed refunds to clients in a timely manner, ensuring customer satisfaction and maintaining positive relationships
Feb 2019
Feb 2021
GRADUATE TRAINEE/CLAIMS SPECIALIST
First Mutual Life Insurance Company Harare, ZW
  • Received and reviewed life insurance, funeral, cash plan, and investment claims from clients
  • Processed claims efficiently and accurately, ensuring timely completion and resolution
  • Provided feedback to clients on claim status and requests for additional information as needed
  • Communicated with retrospective underwriting departments to gather necessary information and documentation for claims
  • Analyzed claims data and prepared detailed reports on claims processing, trends, and outcomes
Jul 2016
Aug 2017
Student Intern
TristarInsurance Company(FIRST MUTUAL HOLDINGS) Gweru, ZW
TristarInsurance Company, provides a wide range of Short term insurance products and services to protect individuals and businesses.
  • Utilized underwriting skills to assess and evaluate short term insurance products at TristarInsurance Company
  • Performed data capturing to input client information and policy details accurately into the system
  • Created policy documents for clients based on their insurance needs and coverage requirements
  • Managed relationships with brokers to ensure effective communication and collaboration for client needs
  • Provided exceptional client service by addressing inquiries, resolving issues, and processing claims efficiently
  • Handled agents' business operations by coordinating sales activities, maintaining records, and monitoring performance
  • Prepared tender documents for potential clients and assisted in securing new business opportunities
  • Generated reports for the Gweru branch to track metrics, analyze trends, and make data-driven decisions
  • Managed premium accounting processes and assisted in processing partial claims for clients

Education

Jul 2014
Nov 2018
Risk Management and insurance in College
National University Of Science and Technology
Jan 2012
Nov 2013
Zimsec Advanced Level in School
Highfield 1 Highschool

Certifications

2011
Electronic Data processing
HEXCO

Quote

Building big is building small things in accumulation. Cbhere(2016)

Courage Bhere

Hobbies & Interests

  • Chess
  • Fishing

Languages

English
(Fluent)
Shona
(Native)

Career Aspiration

As an Underwriter, I aim to become a top performer in analyzing risk, handling claims, and providing exceptional client service. I plan to advance my skills in data analytics, new business administration, and use of Microsoft Office to further my career growth in the next 3 years.

Get in touch with Courage