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Chirag Mullick

Efficient Collections and Inside Sales Specialist with 4+ years' of experience in Logistics, IT and Healthcare domain. Excellent knowledge of collection and claims procedures with strong communication skills utilized in resolving customer and business queries. Skilled in accurately preparing weekly and monthly reports within tight deadlines.

Key Skills

Data collection and review
Team Management
Strong Communication
MS Office
Operational Improvement
Strong Interpersonal Skills

Professional Experience

Aug 2020
Present
Assistant Collection Manager
Shiprocket New Delhi, IN
 
  • Currently Managing the team of 11 members.
  • Reduces risk by ensuring all collection activities are conducted according to regulations and keeping accurate records.
  • Ensure correct Weekly and Monthly forecasting and distribution among the team.
  • Make sure team member comply with company policies when contacting individuals and other companies to collect past due balances that they owe & achieve Monthly Targets.
  • Responsible for weekly and monthly reporting of Account-wise Collections Details to Leadership.
  • Ensuring weekly/monthly assessment of team members so that timely and correct feedback is shared in time.
  • Responsible for resolving seller issues.
  • Responsible of any legal action/activities required.
  • Work with Legal & Finance Team to ensure smooth functioning of Collection process.
 
Nov 2018
Jul 2020
Collection Manager (Retail-PAN INDIA)
Rivigo Services Private Limited New Delhi, IN
 
  • Managing the current team of 10 team members working across PAN INDIA (Zone-wise).
  • Report directly to Co-Founder.
  • Effectively work with transporters to make sure that we have more leads/clients and expand our reach.
  • Ensure that our monthly target are achieved and issues if any are resolved.
  • Ensure that timely payments are made by the transporters and escalate if needed be.
  • Involved in daily reporting on the target achieved
  • Work on monthly forecast target reports which is to be presented to Co-Founder (Zone-Wise)
  • Resolve conflicts with transporters and negotiate mutually beneficial agreements between parties, if needed be and increase client satisfaction.
 
Nov 2018
Jul 2020
Collections Manager (East & South Zone)
Rivigo Services Private Limited New Delhi, IN
 
  • Handling East & South zone of Contractual clients.
  • Ensure that we have more clients and generate more revenue.
  • Ensure that payments are made by the clients as per the company policy and escalate the issue if needed be.
  • Increased client satisfaction by understanding & resolving their issues.
  • Ensure to achieve monthly target and timely reporting is done to the Collection lead.
  • Ensure to provide accurate Monthly Forecast Target Report.
 
Nov 2018
Jul 2020
Inside Sales Specialist
Rivigo Services Private Limited New Delhi, IN
 
  • Communicating with customers, making outbound calls to potential customers, and following up on leads.
  • Understanding customers' needs and identifying sales opportunities.
  • Answering potential customers' questions and sending additional information per email.
  • Keeping up with product and service information and updates.
  • Creating and maintaining a database of current and potential customers.
  • Staying informed about competing products and services.
  • Closing sales and achieving sales targets.
  • Work to revive old/dormant clients.
 
Dec 2017
Nov 2018
Inside Sales Specialist
Lybrate India Pvt. Ltd New Delhi, IN
 
  • Independently responsible for identifying potential clients , approaching and convincing them to buy the premium plans of Lybrate.
  • Follow up with clients for their profile and to convert them into sale.
  • Managing accounts for updation of profile and upselling of clients.
  • Created and updated customer accounts with relevant information.
  • Utilized digital and telephone approaches to generate sales leads.
  • Developed and deepened customer relationships to drive revenue growth.
  • Helped customers in determining design and layout of space on website.
 
May 2017
Dec 2017
Inside Sales Specialist
Net2Source Inc New Delhi, IN
 
  • Responsible for identifying and generating the leads for direct clients in United States for various organization for IT Infrastructure Managed Services through various mediums.
  • Responsible in persuading the clients for meeting or setting up the conference calls to offer them IT Infra Managed Services provided by Net2Source Inc – Remote, On-site and On-call Support.
  • Ensuring to set-up the meeting or call with the Client RPC and with Vice President of Net2Source Inc.
  • Dedicated follow-up is being done after meeting and calls is being done with the VP (IMS) of Net2Source Inc. to close the lead with the best outcome.
 
Apr 2016
Apr 2017
Deputy Relationship Manager
American Express New Delhi, IN
 
  • Spearheading the front end sales team in the customer card segment.
  • Prospecting for new Premium customers through existing leads and cold calling and maximizing lead generation.
  • Set appointments, listen to customer needs and sell most appropriate premium product.
  • Be the interface between Amex and the customer to resolve any application processing issues.
  • Responsible for organizing corporate activities in companies for sale AMEX credit cards.
  • Driving on-boarding of new customers and initiate spend enablement activities.
  • The position is also responsible for ensuring appropriate sales processes are followed, and the highest levels of controls and compliance are adhered
 

Education

May 2014
May 2016
MBA in IILM Institute For Higher Education
Apr 2011
Apr 2014
Bachelors of Computer Application in Jagannath International Management School

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