Message

Braj Raj Singh

Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Adept at following communication scripts to properly handle various needs in a poised and professional manner. Proven track record of serving as an effective liaison between companies and their potential and current clients. Works to keep and increase customer satisfaction with every phone call.

Key Skills

Excellent Communication skills
Activity Sequencing
Fast Typing Skills
Active listening
Analytical Skills
Action-oriented

Internship

May 2022
Present
Junior Agent
SS associate financial service Bharatpur, IN
Quality consumer service Email, text or call welcome
[Profession Name] with an affinity for helping people manage their problems, and naturally interested in co-workers' well-being. I offer my passion and commitment to be my primary contribution as an aspiring [Professional Name] who specializes in [Core Expertise].
Dec 2015
Aug 2019
Insurance Agent
ICICI potential Life insurance Bharatpur, IN
Agent
  • Worked productively to determine the needs of customers and fast track solutions to those needs. 
  • Answered inquiries by effectively researching, locating, and relaying information to customers. 
  • Maintained call center database by collecting and recording information. 
  • Continually worked to enhance call center's reputation by providing quality and timely service. 
  • Attended educational seminars to improve knowledge and skills. 

Education

Jul 2011
May 2015
B.tech in Govt engineering college
Rajasthan technical University
May 2008
Mar 2009
Board of secondary education Rajasthan in Guru kripa coaching center
May 2006
May 2007
Central board of secondary education in Baba kadhera Singh Vidya Mandir

Certifications

2012
National conference on solar power
Govt engineering college Bharatpur
2012
Kyrion digital securities P.Ltd
Loophole+Ethical Hacking Workshop

Achievements

2016
Provide customer satisfaction by good resolution
Built and retained customer loyalty through timely and effective one call resolution; increased revenue through the execution of various sales initiatives. 
2011
Delivered world class customer service
Responded to customer inquiries requests; resolved issues efficiently and professionally. 

Hobbies & Interests

  • Bicycle Riding
  • Football
  • CLASSICAL MUSIC
  • Creative Arts

Languages

English
(Basic)
Hindi
(Basic)

Career Aspiration

In three years, I see myself as a successful Call Center Agent, and learn new skill that will benefit the company and help me achieve my career goals. I am eager to experience new challenges and excited to invest three years' time specializing in a career I find extremely interesting and motivating.

Get in touch with Braj Raj