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Bikash Chettri

Professional Executive Housekeeper with strong organizational and multi-tasking skills as well as superior time and resource management capabilities. Dedication to completing tasks on time and surpassing expectations. Able to excel in fast-paced high-pressure environments.

Key Skills

Expert management skills
Expert in managing budgets
Good communication skills
Good trainer and effective training skills
Excellent time management skills
Expert leader and a team player

Professional Experience

Jul 2018
Present
Executive Housekeeper
Pema Wellness Resort Pvt Ltd Visakhapatnam, IN
  • Lead the Housekeeping Department by developing, implementing, and keeping up-to-date policies, procedures, practices, and standards, setting departmental objectives in line with the hotel business objectives

  • Supervise housekeeping operations such as cleaning and maintenance whilst ensuring compliance with all housekeeping policies, procedures, standards and satisfaction of guests’ needs

  • Inspect all areas and take corrective measures in order to meet company Standards in terms of cleanliness, maintenance, and supply.

  • Select, train, develop, schedule and manage the performance of direct and indirect subordinates to ensure the efficient running of housekeeping operations

  • Manage linen inventory and guest supplies and the ordering of supplies as necessary to meet quality standards and hotel business needs

  • Coordinate housekeeping duties with various departments such as Front Desk, Engineering, Sales and Marketing, and Food & Beverage to ensure that all guestrooms and public areas are clean and well maintained in a timely and efficient manner. 

  • Participate in all pre-opening, refurbish and renovation projects planning, execution and final set up including snag lists

  • Prepare the annual budget and manning guide and manage the housekeeping department within budgetary guidelines

  • Coordinate and review contracts, including plants rental, Window cleaning contracts, Night cleaning contract, marble manganese contract, pest management contract, room cleaning contract, flowers and decoration contract, and ensure compliance by both parties

  • Participate in the planning of hotel decoration for special functions and festive seasons and organize the necessary actions

  • Manage the performance of the flower shop and valet shop to meet high-quality standards and business results

  • Keep abreast of all new equipment and cleaning products and evaluate their quality, maintain knowledge of local competition and housekeeping industry trends

  • Accomplish a set of administrative duties such as leading and attending meetings, writing reports and memos and other specific duties related to the job function

  • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.


Feb 2016
Jul 2018
Area Operations Manager
Ropal soft Technologies Pvt Ltd Pune, IN
Fully responsible for all aspects of all departments.

Support and work with all Head of Departments in all aspects of running all units.

Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.

Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets ,action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/RGM.

Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required.

Monitor the purchase / indent / requestions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).

Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, Par stock  levels, expiry etc) with the F & B Manager & Chef.

Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.


Inspecting all departments for SOP implementation.

Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & Hospitality culture .

Monitor the co-ordination between all departments for smooth & efficient operations.

Assessing and reviewing customer satisfaction and service recovery process.

Meet all dept. heads to review & train the staff to upkeep the human capital.

Identifying staff learning needs and assisting with development

Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation.

Be on available on call 24 hours a day to resolve any urgent problems on emergencies.

Responsible for the overall management of the operation of the hotel.

Any other duties assigned

Dec 2011
Feb 2016
Assistant Executive Housekeeper
Holiday inn Izdihar Riyadh, SA
  • Managed up to thirty team members in meeting hotel cleaning needs.
  • Developed team schedules and monitored productivity.
  • Assisted staff in completing tasks and corrected performance issues.
  • Responded quickly to guest requests.
  • Administered budget and accounted for all supplies.

May 2010
Sep 2011
Assistant Executive Housekeeper
Cocoon All suite Hotel Pune, IN
  • Staff scheduling: The assistant executive housekeeper plans and schedules the different tasks of cleaning and maintenance. He assigns specific tasks to different members according to their competency. 
  • Inspection: They have to inspect the various areas and ensure that they are well cleaned and maintained. If a housekeeping staff finds it difficult to clean or maintain a particular area, then the assistant executive housekeeper instructs and helps in cleaning. 
  • Hiring and training: They assist the human resource officer in the recruitment process. He interviews the candidates and sends the report to the officer for further evaluation. He also provides training to the candidates who are selected and assigned to him. 
  • Repairing: Some assistant executive housekeepers are asked to repair and maintain furniture, electronic equipments and fixtures. 
  • Inventory management: They purchase and keeps a record of the stock required in cleaning and maintenance. He has to communicate and negotiate with different vendors and purchase the materials from the vendor who offers best quality within the allotted budget. 
  • Budgeting and quality control: They discusse and decides the monthly, quarterly or annual budget for housekeeping. He also ensures that high standards of quality are maintained and the client is satisfied with the services. 

Mar 2007
Apr 2008
Housekeeping Supervisor
Indian Hotels Co Aurangabad, IN
  • Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met.
  • Scheduling staff shifts and organizing replacements as required.
  • Investigating and addressing complaints regarding poor housekeeping service.
  • Providing training to the housekeeping staff.
  • Regularly taking inventory of cleaning supplies and ordering stock as needed.
  • Issuing cleaning supplies and equipment to housekeeping staff as needed.
  • Screening housekeeping applicants and recommending promotions, transfers, and dismissals.
  • Performing various cleaning duties in instances of staff shortages.

Apr 2005
Jul 2010
Executive Housekeeper
Ivy Mint studios Pune, IN
  • Train and develop staff to meet company requirements.
  • Cultivate positive atmosphere with motivated high-performance employees.
  • Adhere to operating budgets and correct for shortfalls.
  • Create and maintain interior and exterior standards of cleanliness.
  • Forecast needs and adjust staffing levels as required

Mar 2005
Apr 2007
Housekeeping Supervisor
Sayaji Hotel Ltd Indore, IN
  • Hire and train the junior staff according to hotel policies.

  • Make sure the rooms and stairways are regularly cleaned.

  • Ensure high-level customer satisfaction.

  • Monitor the performance of junior housekeeping staff.

  • Respond to customer complaints and queries on a timely basis.

  • Keep a record of the cleaning products and restock when necessary.

  • Manage the staff according to shifts and availability.

  • Evaluate housekeeping staff on the basis of performance.

  • Ensure all the rules are being followed properly.


Education

Mar 2002
Apr 2005
3 Year Diploma In Hospitality management in North Bengal School of Hotel Management

Certifications

2014
Stay Real
IHG Group
2015
Problem Resolution
IHG Group
2014
Craft Training Certificate
IHG Group
2015
Guest Arrival
IHG Group
2015
Suggestive Selling
IHG Group

Achievements

Training Implementation
 Implemented a series of training programs for existing housekeeping staff, which increased their ability to meet organizational standards of housekeeping
Costing
Reduced the cost of acquiring housekeeping supplies by 68% by bringing on board an inexpensive but quality conscious supplier.
Strict Policy
Created strict housekeeping schedules which decreased absenteeism by 88%.

Quote

A dream does not become reality through magic; it takes sweat, determination, and hard work

Colin Powell, former U.S. Defense Secretary

Hobbies & Interests

  • Adventure Sports
  • Gymming
  • Travelling
  • Yoga

Languages

Hindi
(Native)
English
(Native)
Bengali
(Fluent)
Nepali
(Native)
Arabic
(Basic)

Career Aspiration

“My goal right now is to find a position at a company where I can grow and take on new challenges over time. Ultimately, I’d like to assume more management responsibilities and get involved in product strategy. But most importantly, I want to work for an organization where I can build a career.”

Get in touch with Bikash