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Bhavna Shadija

Dedicated and customer-focused professional with experience in customer service and technical support. Skilled in troubleshooting technical issues, resolving customer queries, and ensuring a seamless customer experience. Adept at handling inbound and outbound calls, live chat, and email support while maintaining high service standards. Strong problem-solving abilities, excellent communication skills, and a commitment to delivering customer satisfaction. Proficient in using CRM tools and technical support platforms to provide efficient assistance. Seeking an opportunity to leverage my skills in a dynamic and customer-centric environment. 

Key Skills

Communication skills
Interpersonal Skills
Problem Solving.

Professional Experience

Nov 2023
Jan 2025
Technical support executive
Teleperformance Jaipur, IN

Technical Support Executive at Microsoft,

Key Responsibilities: 

  • Provide technical assistance to customers for Microsoft products such as Windows, Office 365, Azure, and other enterprise solutions.
  • Troubleshoot and resolve software, hardware, and network-related issues.
  • Guide customers through step-by-step solutions and best practices.
  • Escalate complex issues to higher-level support teams when necessary.
  • Maintain detailed records of customer interactions and technical issues in the CRM system.

Feb 2021
Jul 2021
Customer Support executive
Teleperformance Indore, IN
Customer Service Executive Flipkart (Voice Process) Job Description 

Job Summary:
Customer Service Executive (Voice Process) at Flipkart

Key Responsibilities: 

  • Handle customer inquiries via phone calls professionally and efficiently.
  • Provide information about products, orders, deliveries, payments, and return policies.
  • Resolve customer complaints and escalate complex issues when necessary.
  • Ensure timely follow-ups and maintain accurate customer records in the system.

Education

Mar 2019
Jul 2023
Bachelors of Pharmacy in D.A.V.V
Devi ahilya vishwavidyalaya

Achievements

2023
Customer satisfaction


Consistently achieved a 95%+ customer satisfaction score (CSAT).

Reduced average handling time (AHT) by 20%, improving service efficiency.


Successfully handled high call volumes while maintaining quality standards.

Hobbies & Interests

  • Reading Articles
  • Cooking New Dishes
  • Event planning

Languages

English
(Fluent)
Hindi
(Native)
Sindhi
(Fluent)

Get in touch with Bhavna