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Bhavna Shadija

Dedicated and customer-focused professional with experience in customer service and technical support. Skilled in troubleshooting technical issues, resolving customer queries, and ensuring a seamless customer experience. Adept at handling inbound and outbound calls, live chat, and email support while maintaining high service standards. Strong problem-solving abilities, excellent communication skills, and a commitment to delivering customer satisfaction. Proficient in using CRM tools and technical support platforms to provide efficient assistance. Seeking an opportunity to leverage my skills in a dynamic and customer-centric environment. 

Key Skills

Communication skills.
Interpersonal Skills
Problem Solving.

Professional Experience

Mar 2025
Sep 2025
Personal Shopper (Sales)
Vaibhav Global Limited Jaipur, IN
Industry: Retail of jewellery, gemstones, fashion-jewellery, lifestyle products, home décor, beauty & accessories. They combine retailing. Channels: TV home shopping channels (24/7) in US, UK, Germany etc. Ecommerce websites, mobile apps, OTT, social media, marketplaces. B2B wholesale / export business also, though the retail side is strong. Manufacturing & Sourcing: Primary manufacturing units in Jaipur, including specialized units (apparel under Vaibhav Lifestyle Ltd). Sourcing network extends over 30+ countries for raw materials, gemstones etc. Offices/sourcing presence in places like China, Thailand, Hong Kong, Bali etc. History & Key Milestones Started as a gemstone exporter. In 1996-97, the company did IPO to set up jewellery manufacturing units for export. Set up first manufacturing unit in Adarsh Nagar, Jaipur; then a 100 % Export Oriented Unit (EOU) at Sitapura, Jaipur. Over time, VGL moved more into retail via TV shopping & digital channels, especially after 2005-2008. Post-financial crisis they pivoted towards deep discount model. --- Financials & Scale Employees: ~3,500-4,000 globally. Revenue / Turnover: For FY 2023-24, about ₹3,041 Crores (group) Recent Financials: In FY 2024-25, revenue ~ ₹3,380 crore (~US$403 million); Operating Income ~ ₹317 crore; Net Income ~ ₹153 crore. --- Competitive/Business Strengths Vertical integration: VGL has control over sourcing, manufacturing, design and retail.

Profile-Personal Shopper – Jewellery & Gems

Roles & Responsibilities

Assisted international customers (USA) in selecting and purchasing jewellery and gemstones through personalized shopping experiences.

Maintained in-depth product knowledge of gemstones, designs, and latest trends to educate customers and boost confidence in purchase decisions.

Handled sales transactions, ensured smooth order processing, and achieved monthly sales and upselling targets.

Resolved customer queries with professionalism, ensuring high levels of satisfaction and repeat business.
Dec 2023
Jan 2025
Technical support executive
Teleperformance Jaipur, IN

Technical Support Executive at Microsoft,

Key Responsibilities: 

  • Provide technical assistance to customers for Microsoft products such as Windows, Office 365, Azure, and other enterprise solutions.
  • Troubleshoot and resolve software, hardware, and network-related issues.
  • Guide customers through step-by-step solutions and best practices.
  • Escalate complex issues to higher-level support teams when necessary.
  • Maintain detailed records of customer interactions and technical issues in the CRM system.

Mar 2021
Jul 2021
Customer support Executive
Teleperformance Indore, IN
Customer Service Executive Flipkart (Voice Process) Job Description 

Job Summary:
Customer Service Executive (Voice Process) at Flipkart

Key Responsibilities: 

  • Handle customer inquiries via phone calls professionally and efficiently.
  • Provide information about products, orders, deliveries, payments, and return policies.
  • Resolve customer complaints and escalate complex issues when necessary.
  • Ensure timely follow-ups and maintain accurate customer records in the system.

Education

Apr 2019
Jul 2023
Bachelor's Of Pharmacy in D.A.V.V
Devi Ahilya Vishwavidyalaya

Achievements

2023
Customer satisfaction


Consistently achieved a 95%+ customer satisfaction score (CSAT).

Reduced average handling time (AHT) by 20%, improving service efficiency.


Successfully handled high call volumes while maintaining quality standards.

Hobbies & Interests

  • Reading Articles
  • Cooking New Dishes
  • Event planning

Languages

English
(Fluent)
Hindi
(Native)
Sindhi
(Fluent)

Get in touch with Bhavna