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Banani Das

To work in an organization, where innovation and excellence is the way of life. My full potential will be explored and where I will get ample scope of work for further development of the organization and my skills.

Key Skills

Team Management
High performance culture
Empathetic Skills

Professional Experience

Dec 2018
Present
IT Administrator
Wipro Technologies Chennai, IN
  • Working as an SME in team, providing technical guidance and support of subordinate positions.
  • Assist with ongoing and new hire training of team members.
  • Working within the defined Incident, Request management processes.
    Supporting interactions through the IT Service Management System.
  • Resolving technical issues with Office 365(Mailbox creation,OneDrive,Teams),assigning license. 
  • Basic application support for SAP and other business applications like eQuality,Citrix,Enovia.
  • Mobile device support including Android and iOS. 
  • Use tools like Microsoft SCCM to distribute software. 
  • Procure Hardware and Software for IT department.
  • Create and update knowledge for the IT Service Desk knowledge base. 
  • Managing webex, zoom admin console, collecting logs from monitoring tools.  
    Handling certificate network issues and enrollment of new certificate, vpn connection. 
  • General network knowledge and ability to troubleshoot connectivity of IP networking, assigning static ip and registering a new device to office domain. 
  • Guiding users on setting up Cisco any connect and Cisco communication IP phone. 
  • Providing write block exceptions for AV servers. 
    Helping users on creating SFTP account, DL creations and modifying.
  • Monitoring domain accounts intermediate issues from monitoring tool splunk and lansweeper.
Mar 2018
Jan 2019
Customer Engineer
CSS corp Chennai, IN
  • CISCO TAC Engineer for Cloud and Network Products: WebEx, Spark, Jabber, Telepresence Cisco and End-point Device.
  • Basic role handling inbound calls for Enterprise and B2B Client.
  • Troubleshooting and helping customers to join and attend the meetings. Features included like remote access, file sharing, recording, audio and video supports.
    Providing support to complete product of Cisco Meeting center. 
  • Account cancellation, update license through contract based for Enterprise and online accounts are supported on timely manner.
Jan 2016
Apr 2018
Associate Customer Engineer
HCL Infosystems Noida, IN
  • Handling banking applications. 
Helping clients in office 365 profile creation, MS office application issues.
  • Configuring scanner, printer. 
New OS installation in laptops, desktops. 
Raising SR for the customers.
  • Identifying the root cause of the issue and align field engineers for hardware issues. 

Education

Mar 2012
Jun 2015
Diploma In Electronics and Instrumentation in H.B Institute Of Technology & Mining (Gov.)
West Bengal State Council Of Technical Education
Feb 2010
Mar 2012
Higher Secondary Education in Manimala Girls’ High School, Asansol.
The West Bengal Council Of HS Education
Feb 2009
Mar 2010
Secondary Education in Asansol TulsiRani Balika Siksha Sadan
The West Bengal Council Of Secondary Education

Languages

Bengali
(Native)
English
(Fluent)

Get in touch with Banani