- Development of comprehensive Guest Journey Experience concept aligned between all internal stakeholders, divisions and FIFA to ensure the delivery of tailored, seamless and exclusive Hospitality program.
- Development and execution of design concept, decor, fit-out and floral design for all hospitality areas from A to Z - full cycle starting from idea, development, production, installation till the dismantling and contract closure.
- Provision of creative, technical and operational management of the FIFA Official Hospitality Programs (including Affiliates Program) and other major sport events.
- Act as the primary point of design, decor and fit-out contact between Hospitality and FIFA, manage full cycle of approval process with FIFA and other stakeholders.
- Development, maintain and control detailed project plans, timelines, and status reports in line with FIFA requirements.
- Manage multiple projects simultaneously while meeting deadlines.
- Control suppliers and sub-contractors logistics & deliveries, accreditation process, payments, tender processes, evaluation of suppliers.
- Provision of operations management as a Hospitality Venue Manager across multiple venues during the event.
- Development and execution comprehensive full design, interior, decor, floral and graphic concept of Hospitality areas (including different tires of products) for the FIFA World Cup event across multiple venues, cities, countries.
- Lead creative teams and ensure their creative output is highest level and at the cutting edge of new innovations and industry trends and aligned with FIFA and other stakeholders expectations.
- Enhance the Hospitality Brandbook and develop innovations to make sure that all graphics, fit out, decor and design are showing exclusivity and promote FIFA World Cup at the best possible way.
- Manage a team made up of designers, graphic designers, 3D designers, floral designers, architects, furniture designers with the support of project management.
- Responsible for production, installation, dismantling of graphics, decor and fit out and floral items across all event venues.
- Develop cross-functional regular meetings, updates, and reports to ensure all internal departments are informed and aligned with design strategy.
- Maintain open and effective communication channels with local authorities, venue management, FIFA, sponsors, and other stakeholders.
- Lead the planning, execution, and delivery of projects for the FIFA World Cup Official Hospitality programs for Technical & Operations Department.
- Coordinate with internal teams and external partners to ensure all tasks are delivered on time, within scope.
- Facilitate regular project meetings and communication with stakeholders to ensure alignment and address any issues or concerns.
- Oversee the review and approval process for all T&O deliverables, ensuring they meet FIFA requirements and deadlines and approved by FIFA and internal management.
- Identify and mitigate project risks, resolving any issues that arise during the project lifecycle.
- Lead Hospitality Venue teams across multiple venues, ensuring seamless coordination and communication with stadium management, FIFA and other stakeholders.
- Control organizing site visits for internal and external stakeholders, coordinate venue-related meetings and solve issues and problems.
- Monitor key dates, milestones, and deliverables across the venues, ensuring timely progress and adherence to timelines.
- Provide on-site support during FIFA World Cup events to ensure smooth operations in hospitality areas.
- Coordinate with security, medical, and volunteer teams to ensure safety and efficiency.
- Assist in the resolution of any operational issues that may arise during the event.