Faheem Badekhandi

Seeking an opportunity with a reputed organization where my education and experience will have valuable contribution & to be a part of a highly professional and competitive team dedicated to the implementation, operation and maintenance of mission-critical infrastructure

Key Skills

Analytical Skills
7 Yrs
Answering Customer Questions
10 Yrs
Coding
5 Yrs
Ms office
6 Yrs

Professional Experience

Dec 2019
Mar 2021
Customer Service Executive
CONCENTRIX Pune, IN
13 months experience in voice and chat process

Developed and actualized customer service initiatives to decrease wait times.        

Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

Helped average of Number customers every day by approaching conversations with positive attitude and focus on customer satisfaction.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Jul 2013
Sep 2016
Bachelor of Science in Calorx Teacher’s University
Jun 2018
Sep 2019
Medical Coding in Odyssey Informatics
American Academy for professional Coders

Languages

English
(Fluent)
Hindi
(Fluent)

Get in touch with Faheem