Dec 2019
Mar 2021
Customer Service Executive
CONCENTRIX
Pune, IN
13 months experience in voice and chat process
Developed and actualized customer service initiatives to decrease wait times.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Helped average of Number customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Developed and actualized customer service initiatives to decrease wait times.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Helped average of Number customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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