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Babu Francis

With 1years of experience as a captain, I excel in cash management, opening and closing checklists, guest handling, and POS billing.  providing exceptional customer service, and I have a proven track record of success in overseeing daily restaurant activities and maintaining high standards of service delivery.

Key Skills

Cash management
Opening closing check list
Guest handing
Pos billing

Professional Experience

Feb 2025
Present
CAPTION ROLL
Niraamya resort Kottayam, IN
Niraamya Retreats is a luxury wellness resort offering holistic spa experiences, yoga retreats, and rejuvenating therapies in the serene surroundings of nature.
  • Responsible for opening and closing cash register, ensuring all cash handling procedures are followed accurately and securely.
  • Performed daily check lists to ensure all necessary equipment and supplies for the caption roll station are stocked and in working order.
  • Greeted and interacted with guests in a friendly and professional manner, providing information about menu items and assisting with any questions or concerns.
  • Processed POS transactions accurately and efficiently, ensuring correct charges and payment methods are recorded for each guest.
  • Maintained a clean and organized work station, adhered to health and safety regulations, and collaborated with team members to provide excellent service and enhance the overall guest experience.
Apr 2024
Feb 2025
Senior waiter
Chef’s pillai restaurant Thrissur District, IN
Chef Pillai's Restaurant offers authentic Indian cuisine made with fresh ingredients and traditional recipes. Our dishes are a true flavor experience!

  • Responsible for opening and closing duties, including setting up the restaurant for service and performing a thorough check list to ensure all tasks are completed
  • Skilled in guest handling, providing exceptional customer service and ensuring guests have a positive dining experience
  • Proficient in POS billing, processing orders accurately and efficiently, handling payments, and resolving any billing issues that may arise
  • Collaborated with kitchen staff and management to ensure smooth operations, communicate special requests from guests, and address any issues in a timely manner
May 2022
Mar 2024
Senior waiter
NIRAAMAYA RESORT Kottayam, IN
Niraamaya Retreats is a chain of luxury boutique hotels and resorts offering wellness retreats, Ayurvedic treatments, and holistic experiences. Retreat & rejuvenate!
  • Managed cash transactions effectively by accurately counting and recording all cash received and disbursed during shifts
  • Completed detailed opening and closing checklists to ensure that all tasks were completed and the restaurant was properly set up and cleaned at the beginning and end of each shift
  • Provided exceptional service to guests by greeting them warmly, guiding them through the menu, taking their orders, and ensuring that all their needs were met throughout their dining experience
  • Handled POS billing efficiently by accurately entering all orders, applying any discounts or promotions, and processing payments using various methods, such as cash, credit card, or voucher
  • Trained and mentored junior waitstaff on cash management, opening and closing procedures, guest handling techniques, and POS billing systems to ensure smooth operations and excellent customer service
May 2018
May 2022
Senior waiter
The Garuda hotel Thrissur, IN
The Garuda Hotel offers luxurious accommodations, impeccable service, and top-notch amenities for a truly impeccable hospitality experience. Book with us today!
  • Managed cash transactions including receiving payment from customers, providing change, and handling credit card transactions with accuracy and efficiency.
  • Utilized my skills in opening and closing checklists to ensure that all necessary tasks were completed at the beginning and end of each shift, including stocking supplies, cleaning tables, and securing cash register.
  • Provided exceptional guest service by greeting customers, taking orders, and addressing any questions or concerns they had in a professional and friendly manner.
  • Handled POS billing responsibilities by accurately inputting orders, processing payments, and ensuring that receipts were provided to customers in a timely manner.
  • Trained and supervised junior waitstaff on proper cash management procedures, guest handling techniques, and POS billing practices to ensure a seamless dining experience for all guests at The Garuda hotel.

Education

Jun 2015
May 2016
Diploma hotel management IHM kovalam in Hi school st thomas hss thope Thrissur
Noida Uttarapradesh University

Certifications

2024
Certified Hotel Administrator
Best employee
2023
Best employee of the month
Certified by hotel administration
2022
Employ of the month
Hotel administratinon

Achievements

2024
Best employee of the month
Being awarded as the Best Employee of the Month at Niraamaya Resort is a true testament to my dedication and hard work as a Senior Waiter. My skills in cash management, opening and closing checklists, guest handling, and POS billing have allowed me to provide top-notch service to guests and consistently exceed expectations. This achievement motivates me to continue to strive for excellence in all that I do.

Hobbies & Interests

  • Music
  • Health & mental related content
  • Comedy content
  • Life style content

Languages

English
(Basic)
Hindi
(Fluent)
Malayalam
(Fluent)

Get in touch with Babu