Message

Bablu Khan

Results-driven customer care associate and team leader offering proven history of achievement during 5 years career. Talented leader with analytical problem-solving and strategic planning expertise. Solid background of consistently addressing customer issues, delivering industry- leading service and implementing scalable approaches. 

Key Skills

Leadership
Training, Coaching & Mentoring
Training and development
Willingness To Take Responsibility
Verbal and Written Communication
Team management and Team Handling

Professional Experience

Feb 2022
Jul 2024
Team Lead
Tech Mahindra Noida, IN
  •  Motivated team to meet monthly goals and beat other teams in the Center.
  •  Set monthly and daily targets for email and chat team according to company objectives. 
  •  Set monthly and daily sales goals for outbound call team according to company objectives. 
  •  Did spot-checks listening in on calls to make certain team followed provided scripts. 
  •  Monitored calls by listening in randomly 
  • Sharing CSAT with the adviser.
  • Maintain  shrinkage and attrition.

May 2019
Mar 2022
CUSTOMER SERVICE EXECUTIVE
Tech Mahindra Noida, IN
  •  Used to handle call and chat quires. 
  •  Used to resolved the customer quires and make them satisfied. 
  •  Keeping records of customer interactions, transactions, comments and complaints.
  •  Communicating and coordinating with colleagues as necessary. 
  • Knowing our products inside and out so that you can answer questions. 
  • To manage all daily tasks and duties related to the process with strict compliance to guidelines 

Education

Feb 2016
Mar 2019
Graduated in Subharthi
Subharthi

Languages

English
(Fluent)
Hindi
(Native)

Career Aspiration

I want to become a better person and to grow and develop a better organization.

Get in touch with Bablu