Azra Fathima

• Concentrix Daksh Services:[15-02-2021 to 08-05-2022](Technical support representative)* Provide exceptional customer service to incoming clients.* Assist customers regarding their orders and service repair queries.* Educate & help users on software and other technical related queries for their smartphones and accessories.• Accenture [Present](Network operation associate):* Assist USA business customers regarding their network related concerns.* Educate customers on their billing and credit related queries.* Provide extended support to customers by retaining them & satisfying the customers by meeting their needs.