Message

Ayushi Singh

Looking for an opportunity to associate with a progressive organisation to showcase my skills and knowledge according to the changing trends of the current industry and utilise them towards mutual growth of the organisation and myself.

Key Skills

Knowledge of Opera (PMS)
Knowledge of MS Office/Excel
Team work
Communication Skills
Leadership
Knowledge of Decision Tree
Knowledge of ICRM
Knowledge of HummingBird

Professional Experience

Aug 2020
Present
Quality Analyst
Bharti Airtel Noida, IN
Customer Service Inbound Process, started working as Senior Customer Service Executive and Promoted as Quality Analyst from July 2021

  • Call Monitoring.
  • Analysis and Feedback.
  • Daily briefing.
  • Call calibration.
  • Individual feedback session.
  • Weekly and Monthly report.
  • Dip check.
  • Design evaluation program to Improve call quality.
  • Airtel broadband inbound process.
  • Attending customer queries.
  • Providing online resolution.
  • Taking service request according to customer query.
  • Target for one time resolution.
  • Follow up on customer complaints.
  • Handling escalation calls.


Mar 2016
Jan 2020
FRONT OFFICE SUPERVISOR
RADISSON BLU MBD HOTEL NOIDA Noida, IN
131 Luxury Business Class Rooms Property

  • Greet guests and provide them excellent customer service.
  • Ensure the front desk is neat, presentable with all necessary supplies.
  • Courteously and accurately answers inquiries from guests and accept hotel reservations.
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures.
  • Resolve customer complaints in quick, efficient manner to maintain a customer satisfaction and quality service.
  • Allocate rooms to expected arrivals according to guest,s preference and special requests.
  • Register guests and assign rooms on Opera and Process guest check in and check outs.
  • Coordinate room status with the housekeeping department by notification housekeeping of all check-in, check out, special requests.
  • Confirm group reservations and arrange personalised services for VIP customers and events attendees.
  • Upsell rooms and additional facilities, when appropriate.
  • Handling in cashiering.
  • Requisition of store for front office department and maintaining MIS of store expenses.
Feb 2015
Feb 2016
Food And Beverage Assistant
RADISSON BLU KAUSHAMBI Kaushambi District, IN
147 Business Class Rooms Property
  • Worked in a property of 147 rooms and got exposed to the various subareas like Coffee Shop, Specialty Restaurant and Cashiering.
  • Welcoming the guests in the restaurant and provide them seats according to guest preference.
  • Knowledge of taking food orders.
  • Handling Cash float.
  • Attending calls for table reservations.
  • Special arrangement on guest request.

Education

Nov 2016
Dec 2018
Bachelor of Arts (Pol.science and History) in
Swami vivekanand subharti University
Mar 2013
Mar 2014
12th in Indira Gandhi National Open University
Mar 2010
Mar 2011
10th in CBSE Boards
Cbse boards

Certifications

2015
Diploma in Aviation and Hospitality
Frankfinn institute of Air Hostess Training

Achievements

2018
Front Office Master
Silver medal Certificate issued by Association of Hospitality Professional
Bravo Certificate
  • For providing the superb customer service.

Hobbies & Interests

  • Painting
  • Baking
  • Listening to Music

Languages

Hindi
(Native)
English
(Native)

Get in touch with Ayushi