Ayush Gupta

Highly Enthusiastic customer service professional with a year of experience. Enhances customer experiences by employing service oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.

Key Skills

Customer Service
Communication Skills
Problem solving skills
Flexibility
Results-focus

Professional Experience

Aug 2019
Jul 2020
Customer Service Representative
Eat Fit- Food Chain of Cult Fit Delhi, IN
• Manage large amounts of inbound calls and emails in a timely manner. • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. • Build sustainable relationships and engage customers by taking the extra mile. • An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. • Strategic-relationship and partnership-building skills—listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes. • Frequently attend educational seminars to improve knowledge and performance level.
•  Manage large amounts of inbound calls and emails in a timely manner.
•  Identify customers’ needs, clarify information, research every issue and provide 
     solutions and/or alternatives.
•  Build sustainable relationships and engage customers by taking the extra mile.
•  An unwavering commitment to customer service, with the ability to build 
     productive relationships, resolve complex issues and win customer loyalty.
•  Strategic-relationship and partnership-building skills—listen attentively, solve 
     problems creatively and use tact and diplomacy to achieve win-win outcomes.
•  Frequently attend educational seminars to improve knowledge and 
     performance level.

Education

Jun 2017
Dec 2020
B.COM in University of Delhi
University of Delhi

Achievements

Awarded as Employee of the Month - February 2020
In the month of February 2020. I was awarded with Employee of the Month for my exceptional customer service.

Hobbies & Interests

  • Playing badminton
  • Cooking New Dishes

Languages

English
(Fluent)

Career Aspiration

Over the next few years, I want to explore and develop skills. In three years, I want to have gained experience in leading projects for major clients. I will be looking for opportunities to expand my responsibilities within this role to work towards my goal.

Get in touch with Ayush