Message

Ayesha Shaikh

Energetic and optimistic customer service representative with over 36 months of professional experience assisting customers in solving complex issues. Familiar with major customer service software, conflict resolution and possess a positive attitude. Awarded Centurion Winner  three times. Helped reduce First Response Time by 20% within the first quarter of employment. Extensive background in customer service with proven abilities to build rapport quickly and cultivate long-term relationships to support strategic sales growth.

Key Skills

Microsoft office
Tally ERP
Communication skills.
Banking and Accounting

Professional Experience

Jul 2022
Present
Customer Relationship Advisor
Tecatti Technology Private Limited Pune, IN
Tech Mahindra is an Indian multinational information technology services and consulting company. Part of the Mahindra Group is headquartered in Pune.
Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands for Three Network.
Aug 2021
Present
Customer Service Executive
Conneqt Business Solutions Limited Pune, IN
Conneqt Business Solutions is a Customer Experience management company that provide end-to-end Customer Management and Business Process Services.
 
  • Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services.

  • Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate

  • Remained courteous and calm, even during moments of customer dissatisfaction.

  • Received an average of 96% customer satisfaction rating to date, 13% higher than the company average.
 

Education

Jul 2019
Aug 2022
Bachelor's in commerce in Abeda inamdar senior college
Savitribai Phule Pune University
May 2018
Feb 2019
Higher Secondary Certificate in Abeda inamdar senior college
The Maharashtra State Board
May 2016
Mar 2017
Secondary School Certificate in Valley view high school
The Maharashtra State Board

Certifications

2017
MS-CIT
Maharashtra Knowledge Corporation Limited (MKCL)
2019
Tally
Abeda Inamdar Senior College

Achievements

2021
Centurian Award
 The Centurian Appreciation Award is awarded to the Customer Service Representatives that manages to achieve a 100% Positive Customer Service Review. 

Quote

"Educate the children and it won't be necessary to punish the men."

Pythagoras

Hobbies & Interests

  • Cooking
  • Reading
  • Baking
  • Watching series

Languages

Hindi
(Native)
ENGLISH
(Native)
Marathi
(Native)
ARABIC
(Fluent)

Career Aspiration

"For the past year and a half, I have been developing my skills and abilities within a National as well as MNC. Now, I'm ready for a new challenge. I want to gain experience in a Multinational Organization. I have strong leadership and communication skills that I would like to continue developing."

Get in touch with Ayesha