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Avijit Das

Increase customer loyalty with proactive review and enhancement of internal processes to align with dynamic market conditions and integrate new strategies. Forward-thinking in enhancing training and mentoring programs to keep team agile and responsive to changing needs. Forward-thinking and analytical with industry-leading, multifaceted approach.

Key Skills

Communications
Customer service
Hardworking

Professional Experience

May 2019
Nov 2021
Customer Service Executive
Playerzon Kolkata, IN
Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands
Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands
Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands
Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands
Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands
Mar 2016
Mar 2019
Delivery executive
Swiggy Kolkata, IN
Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands

Education

Mar 2003
May 2015
Higher secondary education in Bishupur sikha sangha
W. B. S. E

Hobbies & Interests

  • Video Games
  • Bike riding
  • Football

Languages

English
(Fluent)
Hindi
(Fluent)
Bengali
(Fluent)

Get in touch with Avijit