Feb 2020
Present
Process Executive
Infosys
Chennai, IN
Datamatics Global Services Limited
Process Associate
Process Associate
- Created excel spreadsheets to track customer data and perform intense reconciliation process.
- Received 97% positive customer survey results. Speed on calls was 10% above team average.
- Responsible for Creation and updating the Customer masters in SAP R3.
- Creation, deletion and blocking of transportation lanes in APO systems Chosen as an example for other associates(Vendor and Product) in trainings.
- Preparation of weekly and monthly reports to identify and improve the distribution and logistics.
- Ensure to maintain entire master data updating and available in SAP APO without any errors. Executing the Mass loads creation and changes through Winshuttle Transaction and Studio Version 12.1.
- Effective follow-up with the Support team to ensure customer availability in APO. Performing Internal Calibration for any one of the sub process on Weekly basis to check whether the process in executed as per checklist. Ensuring database is update on a regular basis.
- Key Achievement: Received Customer Appreciation bonus in two times
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