Aswathy Shaji Mony

Provide inbound and outbound (phone, email, web form, chat, community) application/ functional support and resolution to customers (external and internal) while presenting the company in a positive and fair manner with timely updates and knowledgeable answers
Collaborate, coordinate, and escalate on customer issues acting as a customer advocate while working with all departments
Maintaining the quality of the customer support organization.
Document transactions in CRM system
Create content for knowledge base systems
Support customers with functional questions displaying exceptional customer service, knowledge and oral/ written communication skills
Obtain detailed and accurate information relating to the business impact of customer’s technical issues utilizing effective questioning techniques

 

Process Associate
We are experts in the manufacturing processes that they are assigned to improve.
We create metrics designed to test the effectiveness of the process and then collect this data and input it into a database for further analysis.
Document Verifier
We look through the documents provided by the Candidates who have applied for Government job in US. We use to verify the documents with the proof Documents provided by the candidates. We use to verify their name and surname by the proof provided ( Passport, Driving License etc). Check their current address from the proof such as water bills, electricity bills, residential cards etc and also look their CRC if they are any, that may be rejected.