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ASVNI YADAV

Increase customer loyalty with proactive review and enhancement of internal  processes to align with dynamic market conditions and integrate new strategies.  Forward-thinking in enhancing training and mentoring programs to keep team agile and responsive to changing need. forward thinking and analytical with industry-leading, multifaceted approach.

Key Skills

Teamwork
Critical Thinking
Leadership

Professional Experience

Aug 2022
Present
Customer Service Executive
Continuum global solutions Indore, IN
Continuum Global Solutions is a leading customer care provider for companies worldwide. Continuum Global Solutions was previously a part of Conduent.
Currently working with International client Apple, mountain America bank, mafre policy and navient ins, as virtual interaction worker in Enhanced data based LOB,
Where I am responsible to handle customer intent and provide the best help to the customer related to there questions.
Feb 2021
Mar 2022
Customer Service Representative
Taskus india PVT LTD Indore, IN
Taskus is a newly growth BPO and working with international process and maintain the business growth by giving the satisfaction business to clints.
1 year of experience in Fintech financial process (Coinbase) working in Email and KYC LOB In L1 levels, where I am responsible to handle the customer crypto transaction related email and provide best resolution to the customer.
Nov 2016
Jan 2019
Customer Service Executive
Teleperformance India PVT LTD Indore, IN
Teleperformance is MNC which mainly work is business processing outsourcing. company has 20 domestics and international process.
24 months of experience in voice and non-voice both process. mainly works in mail and chat support in L1 level and solve the query and analyst the customer data to give the best solution to maintain the high customer satisfaction score.

Education

Dec 2013
Mar 2014
Basic computer course in NIFA academy
May 2012
Jan 2013
Hsc in Gove High school Dindori

Achievements

Employee Of the month
Consecutive 5 times employee of the month in Teleperformance.
maintained the high score productivity In Email  LOB.

Languages

English
(Fluent)
Hindi
(Fluent)
Marathi
(Basic)

Get in touch with ASVNI