Jun 2018
Present
Front Desk Associate
Courtyard by Marriott Mumbai
Mumbai, IN
- Processed all guest check-ins, verified guest identity, form of payment, assigning room, and activating/issuing room keys.
- Handled credit card machines and cashier audit reports.
- Designed and maintained guest’s room blocking as per preference to ensure guest satisfaction.
- Compile and review daily reports,logs,contingency lists.
- Count and secure cash handovers at beginning and end of shift.
- Ensured that guests and appointments are directed to the appropriate employee and department in a prompt, professional manner.
- Assisted customers in all inquiries in connection with local restaurants and attractions.
- Ensuring proper membership details and information documented.
- Keeping a track of the possible opportunities of enrollments and upsell during each shift.
- Reviewed night shift reports along with essential screening for night audits.
Nov 2016
Mar 2017
Intern
Fariyas group of hotels
Mumbai, IN
- Registered guests, greeted every visitor,logged requests,and issued room keys.
- Processed guest payments for room charges and food and beverage charges.
- Handled guest complaints and requests.
- Referred guests to Reliable and Resourceful information.
Education
May 2015
May 2018
Bachelor in science hospitality studies in Kohinoor College of Hospitality studies
Certifications
2020
Associate of the month
Courtyard by Marriott Mumbai
2019
Associate of the month
Courtyard by Marriott Mumbai
2018
Rising Star
Courtyard by Marriott Mumbai
Achievements
2020
Executive Development program
.
2019
Star recognition program Bronze level
.
Hobbies & Interests
-
Reading
-
Travelling
-
Football
Languages
English
(Native)
Hindi
(Native)
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