Message

Ashwini Kumar

To become more responsible and knowledgeable person in a reputed organization.

Key Skills

Guest Handling
Customer Services
Ability to stay calm under pressure,
Strong interpersonal skills,
Effective written and verbal communication .

Professional Experience

Oct 2019
Present
FOA
PARKINN BY RADISSON Gurgaon, IN
  • Record guest details for registration
  • Follow Check-In procedure and allot
  • Attend to guest queries
  • Performing cashiering activities
  • Communicate with customers, superiors & colleagues
  • Maintain standard of etiquette and hospitable conducts
May 2019
Oct 2019
Guest Relations Coordinator
Sea Shell Port Blair, IN
  • Welcoming guests in a friendly and professional way
  • Addressing and escalating customer complaints
  • Providing information about facilities, programs and other services
  • Review arrival lists to welcome guests
  • Attend to special guests and answer their inquiries
Dec 2018
Jun 2019
FOA
Shiv Vilas Jaipur, IN
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards
  • Provide information about amenities, area and venues and promote services
  • Help prepare welcome folders with collateral
  • Address customer complaints and escalate to Front Office Manager when needed
Dec 2017
Apr 2018
INDUSTRIAL TRAINING
Shiv Vilas Jaipur, IN
  • Should be punctual.
  • Should be attentive and careful while doing work.
  • Should be keen to learn and maintain high standard and quality of work.
  • Should be honest and loyal to the hotel and towards their training. 
  • Gain maximum from the exposure given, to get maximum practical knowledge and skills.
  • Should take the initiative to do the work as training is the only time where you can get maximum exposure

Education

Jun 2015
Jun 2019
BHM&CT in JP IHM
A K T U Lucknow

Hobbies & Interests

  • Collecting Stamps
  • Travelling
  • Numismatics
  • Playing drums

Languages

ENGLISH
(Native)
HINDI
(Native)
Bhojpuri
(Native)

Get in touch with Ashwini