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Ashwini Desai

Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experience.

Key Skills

Communication skills.
Business analysis
Customer Relationship Management
Active listening
Answering Customer Questions
Business Forecasting
Data Records Management

Professional Experience

May 2022
Apr 2023
Customer Support Representative - ISS Business
Deloitte Consulting LLP Hyderabad, IN
  1. With an affinity for helping people manage their problems, and naturally interested in co-workers' well-being. I offered my passion and commitment to be my primary contribution as an aspiring Customer Support Specialist.
  2. Handled Calls, Chats, webforms  and emails to support the users of the business applications developed by Deloitte.
  3. Tools used Genesys cloud and Interaction connect for calls, webforms and emails
  4. Chat Lingual for chats
  5. Service now and Genesys cloud for ticket documentation
  6. Applications supported mostly used DTE, SWIFT, SAP etc.
  7. Achieved and maintained a YTD of 90% in Performance and Customer Satisfaction.

Feb 2018
May 2022
Homemaker
Stay At Home Mother Hyderabad, IN
During my Maternity break I had indulged in the below activities :
  • Assisted in promoting In laws Dog Kennel Business called SS kennels through Social Media Marketing i.e. Facebook. 
  • Proposal and quotations creation for Husband's Interior Designer business known as RS Interiors.
  • Account Management for the Project handled 
  • Created WordPress website for the Kennel business. 

 
Feb 2014
Mar 2018
Business Development Associate
Carmatec IT Solutions Pvt Ltd Bangalore Urban, IN

  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit. 
  • Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs. 
  • Planned marketing initiatives and leveraged referral networks to promote business development. Collaborated with sales and marketing departments to support business objectives and client acquisition. Developed comparison tables of products and services by researching product pricing, ratings and performance. Completed and submitted monthly and yearly reports to support executive decision making. Led cross-functional teams to create impactful messaging, demand-generation programs and sales tools. Handling inbound leads end to end as in first communication, collection of requirement details, coordinating calls with the customer and development team to create the estimate of development and quotation accordingly, create and proposal to the client and follow-up until conversion. 
  • Following conversion of the lead coordinate the project until delivery with the necessary documentation, reports and feature enhancements if required, accounts etc. 
  • Handled Website, Web Application (PHP and ROR) leads and Marketing leads from India and rest of the world. 

Nov 2012
Mar 2014
Business Development Associate
Impact Technosoft Solutions Bangalore Urban, IN

  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems. 
  • Collaborated with upper management to implement continuous improvements and exceed team goals. Managed accounts to retain existing relationships and grow share of business. 
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue. Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers. 
  • Trained new sales representatives on sales strategies and processes to reduce process gaps. Maintained up-to-date knowledge of competitor products and pricing in market served. 
  • Communicated product quality and market comparisons by creating sales presentations. Monitored sales team performance, analyzed sales data and reported information to area managers. Identified opportunities and cultivated new business through cold calls/emails. 
  • Prepared sales presentations for clients showing success and credibility of software products. Built relationships with customers and community to establish long-term business growth. Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements. Created lists of potential customers based on regional markets and assigned sales tasks to the sales team. Resolved problems with high-profile customers to maintain relationships and increase return customer base. Communicated progress of monthly and quarterly initiatives to internal and external sales teams. 

Education

Aug 2008
Dec 2012
Bachelor of Engineering in New Horizon College of Engineering
Vishveshwaraiya Technological University
May 2006
Aug 2008
Pre University College in Jyoti Nivas Pre University College
Karnataka Pre University
May 1994
Mar 2006
School in Baldwin Girl's High School
ICSE

Quote

"You have to dream before your dreams can come true."

APJ Abdul Kalam

Hobbies & Interests

  • Gardening
  • Interior Decor

Languages

English
(Fluent)
Tamil
(Native)
Telugu
(Basic)
Hindi
(Basic)
Malayalam
(Basic)
Kannada
(Basic)

Get in touch with Ashwini