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Ashwani Kumar

To be in a role with influence on guests satisfaction , food quality and presentation, maintain a clean, safe , fun , positive and productive work environment in which every team members recognise their role in making the customer experience the best possible.

Key Skills

Pre opening
Beverage
Communications To Customers
Leading Teams

Professional Experience

Feb 2020
Apr 2020
Food and beverage executive (Lost job due to pandemic)
Souvenier premier Jaipur, IN
A hotel with 80 keys and 5 food and beverage outlets along with banquets and boardrooms.
  • Worked in all day dining restaurant .
  • Continually provided exceptional service to guests by being friendly, knowledgeable and accommodating.
  • Maintained a consistent regular attendance record.
  • Effectively and calmly resolved situations with intoxicated guests.
  • Setup store rooms and work areas to allow easy and smooth operation.
  • Divided duties and responsibilities to all associates and captains.
  • Collaborated with other departments to ensure better experience to guests.
  • Trained , coached and mentored staff to ensure smooth adoption of new programs.
May 2019
Nov 2019
Associate
Royal plaza Singapore, SG
A hotel with 400 keys and 4 food and beverage outlets along with banquets and boardrooms.
  • Worked as a associate (part of diploma )
  • Worked in executive lounge as a bartender.
  • Provided anticipated and prompted service to guests.
  • I was responsible for making drinks and serve to the guests as per their requirements.
  •   Handled liquor inventory .
Jun 2016
Jul 2018
Bar captain
The fern residency Udaipur, IN
A hotel with 50 keys and 4 food and beverage outlets along with banquets.
  • Joined as a bartender and then got Promoted Bar captain.
  • Greeted guests and provided excellent customer service , Maintained high standard of customer service during high volume fast paced operations.
  • Took positive action to meet department objectives and targets.
  • Trained , coached and mentored staff to ensure smooth adoption of new programs.
  • Involved in liquor and glass inventory of bar 
  • Ensured training for new joining.
  • Helped bartenders while rush in making drinks.
Apr 2015
Dec 2015
Guest Services Associate
Radisson Blu Indore, IN
A hotel with 200 keys and 5 food and beverage outlets along with banquets and boardrooms.
  • Worked as bartender in Ni- Hao restaurant 
  • Assessed guests needs and  preferences to make appropriate beverage and food recommendations.
  • Made every drink served and developed a strong  knowledge of the food menu and upsell additional products .
  • Handled alcoholic and non alcoholic drinks orders from servers.
  • Participated  in internal meetings and training courses.

Education

Aug 2018
Nov 2019
Advanced diploma in hotel management in Beacon international college
Cardiff metropolitan university
Sep 2012
May 2016
Bachelor in hospitality management in Agra institute of hotel management
Punjab technical university

Hobbies & Interests

  • Cricket
  • Listening songs
  • Poem writing

Languages

English
(Fluent)
Hindi
(Fluent)
Bhojpuri
(Native)

Get in touch with Ashwani