Aug 2020
Present
Fraud Analyst
The Stars group
Hyderabad, IN
- liaise directly with players via multiple communication channels such as email and live chat, to assist with complicated issues via providing fast, accurate and thorough responses to numerous contacts per shift
- To review and process real-money transactions and transfers, customer KYC documentation action system alerts generated by customer activity.
- Handle third-party processor contacts, transaction reconciliation process, and troubleshoot technical player issues.
- File SAR in case of Fraud
- Fully up-to-date with all of the Company’s Guidelines, Policies and Procedures, and any other duties associated with assisting the players as requested by management.
- Look for AML/CFT cases