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Arzoo A

As I finish my Bachelor after training, I have joined Reliance Jio Infocomm Ltd (RJIO). I have worked 2 years in call center before moving to New Zealand. Currently I am working in Nail salon. I was managing the store for the last 4 years. I am a New Zealand resident. 

Key Skills

Nail and Skin Technologies
Nail Enhacncement Techniques
Marketing Strategies
Excellent Customer Service Skills
Results-focus
Action-oriented

Professional Experience

Feb 2019
Present
Manager in Nail Technician
Profession Nails Wellington, NZ
  • Provided nail care services such as manicures, pedicures, and nail artistry to 5+ guests daily while building lasting client relationships through excellent customer service skills.
  • Advised clients on the most suitable services, products, and proper care to improve the condition of their nails.
  • Cleaned, maintained, and sterilized all work areas, tools, and equipment to keep the treatment room in pristine condition.
  • Worked flexible hours across night, weekend and holiday shifts. 
  • Provide great service to clients on their booking time. 
  • Built a clientele consisting of 90% return clients. 
Sep 2016
Jan 2018
Call Center Customer Service Representative
Reliance Jio Infocomm Limited, LTE Mohali, IN
  •  Escalated complicated customer account issues to supervisors and help desk workers. 
  • Collaborated with senior team members to stay current on inventory levels, complete accurate problems on time. 
  • Maintained up-to-date knowledge of product and service changes. 
  • Investigated and resolved customer inquiries and complaints quickly. 
  • Ability to handle customers in polite way. 
  • Learn how to handle calls in rush time. 
  • Quick learning skill to help update service knowledge 

Education

May 2011
Jun 2015
Bachelor of Technology: Information Technology in Ferozepur College of Engineering and Technology

Hobbies & Interests

  • Backpacking
  • Badminton
  • Hiking
  • Indoor Games
  • Reading
  • Writing

Languages

English
(Fluent)

Get in touch with Arzoo