Arpita Bhanja

As a Windows Administrator my responsibilities include: Installation, Configuration and Hardening of Windows Server 2008 R2 and 2012 R2 OS. Installation of Hyper-V role and administration of Hyper-V environment. Patching and maintenance of Hyper-V servers by moving hosts through live and quick migration. Creation of new Virtual Machine as per project requirement. Scaling up the RAM & CPU as and when required. Creation of VM snapshots Monitoring CPU, Memory and Disk Utilization for security compliance. Knowledge on Windows Cluster environment providing High Availability and Failover. Documentation of Server Security Settings and known issues. As a CA ServiceDesk Manager Administrator my responsibilities include: Ensure uptime of system and all components of the CA Service Desk application are up and running. Performance analysis and taking pro-active measures to ensure system performance of all the Service Desk devices. Review and Optimize architecture & services for business fit. Ensure service continuity including DR site by performing quarterly DR Drill, daily backup status check. Ensure systems are hardened in accordance with latest security guidelines. Ensure Vulnerability assessments findings are addressed and closed. Installation and Configuration of CA Service Desk Manager 17.1 & SQL Server database. Planning Maintenance activity on the Service Desk Servers. Creation/Modification/Retirement of business data such as location, categories, service types, configuration items based on the department requirement. Perform backend uploads using pdm_extract and pdm_load. Ensure accuracy of the data configured on the system and reconciliation of system configuration with SLA & OLA document(s) on monthly basis. HTMPL form changes, Creating new data partition, macros/Events, notifications. Building of real time dashboards using Xtraction & Power BI tool for SLA analysis and identifying the problem areas.