Aravindan Rajagopalan

Serve as a Taleo system administrator to handle day-to-day, transactional system requests, as well as assist with configurations to support ongoing optimization efforts
Procurement and onboarding process of new TA partners / vendors
Ensure the accurate and timely processing of transactional activities, including but not limited to initiating and tracking background checks, sending welcome packets, creating personnel files, etc
Management of key recruiting processes including job ad audit process, requisition maintenance and allocation
Partner with the Manager, Global Talent Acquisition on ensuring compliance with applicable policies and procedures.
Maintain accurate data in the onboarding system and reporting tools (Excel)
Consistently audit data integrity and follow-up on missing documents and approvals
Collaborate with TA leadership team, HR and other departments to continually assess the effectiveness of recruiting tools and processes efficiently and/or improving over time

Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors 

Collected and tracked evidence in support of legal processes 

Analyzed information gathered by investigation and report findings and recommendations 

Examined claims forms and other records to determine insurance coverage 

Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns 

Answered customer telephone calls promptly to avoid on-hold wait times 

Provided primary customer support to internal and external customers in fast-paced environment Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions Compiled customer feedback and recommended service delivery improvements to management Offered advice and assistance to customers, paying attention to special needs or wants 

Responded to customer requests for products, services and company information 

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions