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Aradhana Dowerah

As a customer-centric professional, I merge curiosity, creativity, and data-driven insights to enhance customer experiences. Understanding their needs and challenges, I tailor interactions and decisions to exceed expectations. Committed to delivering solutions, I aim to foster positive, lasting relationships with our valued clients.

Key Skills

MS Office
Customer Experience
User-First Mindset
Communication Skills
Analytical Thinking
Technical Curiosity
Organizational Skills
Process-Oriented
Team Collaboration
Adaptability
Humble and Team Player
Flexibility

Professional Experience

Nov 2021
Present
Project Associate
Enparadigm Bengaluru, IN
A global leader in experiential learning & talent intelligence. Using Generative AI & Immersive AI for hyper-personalized, impactful experiences.
- Collaborate with Sales, Solutions, Product, Delivery, and Customer Success teams.
- Develop and implement project plans for clients, ensuring successful delivery.
- Address client queries, providing effective solutions and support.
- Train and onboard new team members in organizational processes and procedures.
- Foster a customer-centric approach throughout project execution.
- Maintain seamless communication across diverse teams for optimal collaboration.
- Act as a liaison between clients and internal teams to ensure alignment with customer needs.
- Contribute to enhancing the overall customer experience within the organization.
Apr 2020
Dec 2021
Customer Success Manager
Atomaday Bengaluru, IN
Atomaday's innovative video shopping connects consumers to farmers, ensuring quality produce and sustainable incomes. Prosper with us!
 
  1. Onboarding: Assist customers in getting started with agricultural products or services, guiding usage and setup.
  2. Relationship Building: Develop strong relationships with customers to understand their needs, challenges, and objectives in the agricultural sector.
  3. Product Knowledge: Have a deep understanding of the company's agricultural offerings to effectively guide and educate customers on product features and benefits.
  4. Training: Conduct training sessions for customers to optimize their use of agricultural technologies, machinery, or services.
  5. Problem Resolution: Address and resolve customer issues promptly, collaborating with internal teams such as support, product, and delivery to ensure customer satisfaction.
  6. Feedback Collection: Gather feedback from customers about their experiences and requirements, and communicate this information internally to improve products or services.
  7. Renewals and Upselling: Work towards customer retention by managing contract renewals and identifying opportunities for upselling additional products or services.
  8. Advocacy: Encourage satisfied customers to become advocates, providing testimonials or participating in case studies to showcase the company's positive impact.
  9. Monitoring Success Metrics: Track and analyze key performance indicators (KPIs) to ensure customers are achieving their agricultural goals and are deriving value from the company's offerings.
  10. Communication: Keep customers informed about updates, new features, and best practices in the agricultural industry, fostering a sense of partnership.
  11. Customer Education: Provide ongoing educational resources to customers, helping them stay informed about industry trends and best practices.
 

Education

Jul 2018
Apr 2020
M.B.A (Finance & Marketing) in REVA University
REVA University
Jun 2010
May 2014
B.Tech(Information Technology) in Lovely Professional University
Lovely Professional University

Certifications

2019
Social Media Marketing
HubSpot Academy and Alison.
2015
Manual Testing and Automation Testing ( SQL)
QSpiders

Achievements

2020
Internshala Student Partner 15 of REVA University.
Internshala Student Partner (ISP) is a program by Internshala, an internship and online training platform. The ISP program selects college students as representatives to promote Internshala's initiatives on their campuses. The role comes with various responsibilities and opportunities. Here's a general outline of the role and responsibilities of an Internshala Student Partner:

1. Campus Promotion
2.  Awareness and Engagement
3.  Workshops and Seminars
4.  Social Media Promotion
5.  Feedback and Suggestions:
6.  Events and Contests
7.  Content Creation
8.  Networking
9. Reports and Updates
10. Learning Opportunities
   


Hobbies & Interests

  • Dancing
  • Movies
  • Singing

Languages

English
(Native)
Hindi
(Native)
Assamese
(Native)
Bengali
(Native)

Get in touch with Aradhana