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Anusha Shrestha Palikhey

Experienced Bank Branch Manager with 13+ years of progressive experience and a proven track record of improving customer satisfaction and increasing revenue. Proficient in all aspects of Bank Management and Operation, including account management, customer service, staff coordination, product sales and regulatory compliance. 

Key Skills

Critical Thinking Capacity
Strong Work Ethic
Able to Work Alone or in Team
Written Communication
Verbal & Visual Communication
Creating A High Performance Culture

Professional Experience

May 2018
Present
Branch Manager, New Baneshwor Branch, Kathmandu
Himalayan Bank Limited Kathmandu, NP
  • Managed a medium-sized branch, oversaw daily branch operations, and ensured that branch functions effectively and efficiently with improved customer satisfaction obtained by implementing customer-centric strategies and recommending products and services to meet their needs. 

    • Developed and executed marketing strategies in order to achieve the given targets (in regards to Deposits, Loans and Profitability) with continuous review and monitoring.  
    • Managed team of 11 employees, set clear expectations, and held staff accountable for their performances. Improved staff skills by coaching and development and conducting performance evaluation.
    • Supervise staffs in operations such as account management, customer service, financial operations and other bank functions 
    • Identified potential customers and built long-term relationships with customers by recommending banks products and services that met their needs, making sure that they met desired profitability criteria.
    • Facilitated customer awareness and education of digital banking capabilities to ensure increase in adoption rates
    • Reviewed loan applications for completeness and accuracy and submitted applications to appropriate departments
    • Ensured compliance with all regulatory and security protocols and maintained vault cash accuracy.

Jun 2017
Jul 2018
Bank Relationship Manager
Civil Bank Ltd. Kathmandu, NP
  • Supported Country Head - SME / Drive SME teams for the growth of SME business of the bank. 
    • Ensured that targets as assigned by Country Head SME Banking were met.
    • Managed and enhanced portfolio of SME Business.
    • Prepared credit proposals in compliance with credit policy and ensure safe, secured and quality loan portfolio that contributes to the profitability and growth of the Bank.
    • Supported Branch Mangers & Relationship Managers on developing Product Papers, NRB rules and regulations, loan solicitation, Credit Applications/Memorandum underwriting and other aspects of SME business.
    • Liaise with various departments viz. Credit Administration Department, Trade and Finance, Branch Operations, etc. to ensure effective service delivery to SME clients.


Jun 2013
Jul 2017
Bank Relationship Manager
NIC ASIA Bank Ltd. Kathmandu, NP
  • Supported and drove Mid Market/Corporate business of the Bank. 
    • Ensured targets as assigned by Department Head from time to time were met.
    • Provided training and support to Branch Managers for solicitation and management of Mid Market/Corporate Relationships.
    • Coordinated with various department for effective management and growth of Mid Market/Corporate business of the bank.
    • Prepared credit proposals in compliance with credit policy and ensure safe, secured and quality loan portfolio that contributes to the profitability and growth of the Bank.


Nov 2009
Jul 2013
Bank Relationship Manager
Bank of Asia Nepal Ltd. (Now NIC ASIA Bank Ltd.) Kathmandu, NP
  •  Ensured targets as assigned by Department Head from time to time were met.
  • Prepared credit proposals in compliance with credit policy and ensure safe, secured and quality loan portfolio that contributes to the profitability and growth of the Bank.
  • Conducted periodic site visits to check the stock, business establishments, offices, proposed fixed assets collateral sites, factories, etc., and maintain record of the same 
  • Solicited new businesses in terms of products and services of the Bank including both deposit and lending 

Education

Aug 2007
Jun 2009
Master of Business Administration in School of Management
Kathmandu University
Jul 2002
Aug 2006
Bachelor of Computer Information System in Apex College
Pokhara University
Aug 2001
Sep 2002
Higher Secondary Level in Vijayapur Higher Secondary School
Higher Secondary Education Board
Nov 1999
Dec 2000
School Leaving Certificate in Vijayapur Higher Secondary School
Government of Nepal

Achievements

2022
Appreciation Award for Outstanding Performance
  •  Exceeded given deposit target in Quarter 1 and Quarter 4 of Fiscal year 2021/2022 by assessing the effectiveness of my personally created marketing efforts.

2022
Green Badge of Honor-'Effective WIN' Management
  • Effectively managed loan portfolio of the Bank Branch
  • Achieved the targets assigned for reducing the delinquent loan accounts of the branch in terms of Watchlist, Interest suspense and Non Performing Assets Criteria as per Regulatory requirements.
2009
DEAN'S LIST
  • Recognized for the DEAN’S LIST, MBA, Kathmandu University School of Management
2009
DEAN’S LIST
  •  Inclusion in the DEAN’S LIST in recognition of an Outstanding Meritorious Achievement, Faculty of Management Studies, Pokhara University

Languages

ENGLISH
(Fluent)

Get in touch with Anusha