Anurag Chhabra

Currently handling a team of 12 people, maintaining their MI reports, conducting their PDP (personal development plan) sessions , thereby guiding them.
other responsibilities ;
- Managing risk, developing and delivering continuous improvement and driving the strategic direction of the function.
- Overseeing KPIs and taking actions to make sure that the unit maintains healthy matrices
 - Achieving financial targets and efficiency gains through process improvements  initiatives
 - helping to define performance indicators , measurements and the reporting of critical MI to enable the right decision making
- Producing and maintaining an effective training and accreditation plan
- Driving a quality assurance team to deliver compliant quality assurance services  across Anti - Bribery and corruption , Screening and Payments Filtering 
- Ensure that response to Name Screening for pep and sanctions alerts are closed within the required SLA.
- Assist in developing procedure documents, SOP's , workflows, to deliver efficiency  and timeliness and manage workflows
- Ensure  the business unit adhere to relevant AML , sanctions and KYC policies as  guided by AML Compliance      
- Introduced higher standards for customer service and increased efficiency by streamlining operations.

- Error analysis on a monthly basis and share the observations with the team and with the managers
 - Appropriate pieces of trainings to staff based on the analysis team's accuracy levels to reflect the efforts
 - periodic review of work instructions process manuals, users id's department drives etc
 - Identifying gaps in the process so that they can be fulfilled leading to standardization in the process
 - Closing working with the stakeholders
 - Name screening  for the internal and external customers of the bank
 - Creating and maintaining the SOP's related to OCC   
- Aimed to provide the highest level of customer service each day.

- Part of the GCS - Global Client Screening team in AML operations
 - promoted within the team up in Hierarchy to take on a more responsible role
 - Handling the Client Screening, wherein customers of RBS are screened against Watchperson's and Sanctioned lists
 - also the Part of the AYIC team at RBS which conduct Quality checks
 - Maintain and improve GCS AML operations by effectively managing SLA
 - Creating Training packs for the team and conducting refreshers training for the team
 - Imparted process training to the team of 250 people across Delhi and Chennai followed by doubts session 
 - Minimized exposure to potential threats by helping managers focus on due diligence applicable compliance measures an AML /KYC process such as ensuring clients with the PATRIOT Act

Migrated the Norkom Project from cheenai to Delhi
Crore responsibility was Process training to the Team members.
- Creating the Training packs
- Raising the Access
- Managed Knowledge Retention by Creating the full flow process maps and detailed training documentation 

 Part of the Green List Project within the AML operations where my crore Responsibility was to Screen the RBS customer against the pep and Sanctions list.
 - Doing QC for the Internal staffs.
 - AML function aimed at screening PEP's and Sanctions entities and extend due diligence to identify any possible threats posed by customers of the RBS Group