Apr 2017
Nov 2020
Subject Matter Expert
Ienergizer IT Services Pvt Ltd
Noida, IN
- Management and analysis of workflow queues assigned, as well as email and phone queries.
- Perform investor account opening and maintenance in registration tool.
- Perform AML/KYC assessment for existing and new investors.
- Day to day processing work, quality checks and assurance.
- Perform investor account opening and maintenance (KYC/AML).
- May manage daily operational activities and supervise day-to-day work of junior level employees (but not a formal management role).
- Compiles, coordinates and manages monthly MIS to senior managers highlighting performance, trends, issues and industry impacts.
- Manage work allocation in the absence of Team Leader in consultation with Managers.
- Maintain and develop key internal relationships with Relationship Managers and other internal clients.
- Workflow queue management and analysis.
- Conducting training sessions for newly joined employees to help them them familiar with the product as well as refresher sessions for tenured ones to get them connected with the updates.