Feb 2016
Jun 2020
Customer service agent
Air India sats
New Delhi, IN
•Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
•Adhered to company policies and scripts to consistently achieve call-time and quality standards.
•Conferred with customers about concerns with products or services to resolve problems and drive sales.
•Educated customers on promotions to enhance sales.
•Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
•Contributed to company achieving and holding industry-leading customer service ratings.
•Recommended products to customers and suggested other options if preferred product was unavailable.
•Helped average of 1200 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
•Responded proactively and positively to rapid change.
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