Anishkaa Choudhary Online Resume

Apr 2022

Present

Application Development Analyst

Accenture Kolkata, IN

Client : BCBSM(2022),General Electric(March 2023- Sep 2023) and Underwriters Laboratories (Current)

Utilized Salesforce Sales Cloud and health Cloud to develop and customize solutions that aligned with the specific business needs of the healthcare industries. Gathered requirements from stakeholders and translated them into well-designed Salesforce and Vlocity solutions, including custom objects, fields, workflows, validation rules, Apex triggers and Apex class and Asynchronous Apex.
Demonstrated expertise in driving revenue growth and customer satisfaction through the implementation of tailored Salesforce SAAS solutions, streamlining processes and enhancing data-driven decision-making .
Proven track record of successfully collaborating with cross-functional teams, including sales, service, health cloud , and customer support, to deliver impactful CRM solutions that meet B2B business objectives.
Worked on Apex test class and maintained above 85% coverage with no major novasaas or codescan issues to have a good performance of the class..
Built and maintained reports and dashboards within Salesforce to provide insightful analytics and data-driven insights to the business. Leveraged Salesforce reporting features to create meaningful visualizations and track key performance indicators (KPIs) related to sales and customer service.
Maintained up-to-date documentation of Salesforce configurations, and processes Created technical specifications, design documents, and user guides to ensure clarity and facilitate future maintenance and enhancements. Stayed current with Salesforce releases, features, and best practices.
Demonstrated technical leadership by guiding and mentoring junior developers within the Salesforce team. Contributed to the overall architecture and infrastructure of Salesforce solutions, ensuring scalability, performance, and security. Collaborated with cross-functional teams to drive innovation and leverage Salesforce capabilities for improved business outcomes.
Experience in developing validation rules, workflows and approval processes, flows for automated alerts, new tasks, field updates and Email generation according to application requirements.
Worked with advanced approval rules, approval conditions, variables to match business requirements.
Basic understanding of salesforce LWC.
Understanding on Customization and Configuration in salesforce.

Oct 2020

May 2022

Application Development Associate

Accenture Kolkata, IN

Client : BCBSM

Identify and troubleshoot issues within the Salesforce platform, providing timely resolutions to ensure smooth operations.
Design and document relevant system code and configurations.
Supported business needs with technical design documentation.
Managed system administration tasks, user setup, and permissions in Salesforce.
Developed custom objects, fields, workflows, and validation rules to enhance system functionality.
I have effective oral and written communication skills as I have to collaborate with cross-functional teams, communicating complex technical concepts to both technical and non-technical stakeholders. I have also created comprehensive reports, leveraging your analytical skills to provide valuable insights for decision-making and product enhancement.
Collaborate with the leadership team to understand and align Salesforce solutions with business goals and customer needs.

May 2020

Present

Personal Projects (Data Science)

HeroVired Banglore, IN

1. Sentiment Analysis using Customer App Reviews and Topic Modelling to improve Applications :

Developed Model using Sentiment analysis and Bert topic modeling to analyze Bank review data from google play store to understand customers pain point . This helped in increasing customer satisfaction and engagement and created important features for the bank .

2. Customer Segmentation using K-means and DBSCAN :

Using K-means and DBSCAN clustering algorithms, the project aims to segment customers based on their behavior and preferences for better targeting and personalized marketing strategies.
Key skills/tech used: Clustering algorithms K means , DBSCAN

3. Customer Sentiment Analysis using Twitter :

It is a survey focuses mainly on sentiment analysis of twitter data which is helpful to analyze the information in the tweets where opinions are highly unstructured, heterogeneous and are either positive or negative or neutral in some case .
Key skills/tech used: Used NLP for cleansing , Naive Bayes Algorithm for improvement in model accuracy to 78%.

Anishkaa Choudhary

Application Development Analyst Kolkata, India

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