Nov 2023
Present
Application Development Analyst
Accenture
Kolkata, IN
Underwriters Laboratories
- Successfully leveraged Salesforce Field Service Lightning (FSL) to address and enhance specific business requirements, streamlining field service operations. Enabled centralized access to customer information, equipment details, and job requirements, connecting the field workforce on a unified platform.
- Proficient in Apex development, including Triggers, Batch processes, and Flows, to ensure seamless business operations and optimize system performance.
- Demonstrated effective team leadership by mentoring junior developers and collaborating with onshore teams to design and implement solution strategies.
- Extensive experience with Salesforce configurations, such as custom objects, fields, workflows, validation rules, Apex Triggers, Classes, and both synchronous and asynchronous Apex.
- Skilled in gathering business requirements from stakeholders and translating them into tailored Salesforce solutions, delivering impactful and scalable CRM outcomes.
- Developed Salesforce solutions aligned with industry-specific needs, focusing on Field Service and other domains to drive operational efficiency.
- Created and managed reports and dashboards to deliver data-driven insights, leveraging Salesforce reporting tools to monitor KPIs and business metrics effectively.
- Contributed to Salesforce architecture by ensuring scalability, security, and overall system robustness.
- Expertise in designing and implementing validation rules, workflows, approval processes, and automation flows to meet business needs.
- Understanding of Salesforce Lightning Web Components (LWC), with hands-on experience in developing and customizing 3-4 functionalities through configuration and coding.
- Designed and implemented a Platform Event in Salesforce to facilitate real-time, event-driven data integration with Oracle Integration Cloud (OIC). The Platform Event was configured to publish structured data payloads, enabling seamless communication between Salesforce and OIC.
- Maintained comprehensive documentation, including technical specifications, design documents, and user guides, ensuring clarity and alignment across development processes.
loading...