Dec 2023
Present
Application Development Analyst
Accenture
Kolkata, IN
Underwriters Laboratories (Current)
- Successfully worked within FSL to enhance and meet specific business requirements, optimizing the Field Service process.
- Proficient in Apex development, triggers, batch processes, and flows, ensuring streamlined business operations and performance optimization.
- Successfully handled team leadership responsibilities, including mentoring junior developers and collaborating with onshore teams to provide solution approaches.
- Extensive experience working with Salesforce configurations, including custom objects, fields, workflows, validation rules, Apex triggers, classes, and asynchronous Apex.
- Proven ability to gather business requirements from stakeholders and translate them into tailored Salesforce solutions, delivering impactful CRM outcomes.
- Developed Salesforce solutions that align with industry needs, with a focus on Field service and other sectors, improving operational efficiency.
- Created and managed reports and dashboards for data-driven insights, leveraging Salesforce's reporting features to track KPIs and business metrics.
- Demonstrated technical leadership by contributing to the overall architecture, scalability, and security of Salesforce solutions.
- Expertise in developing validation rules, workflows, approval processes, and automation flows to support business requirements.
- Basic understanding of Salesforce LWC and experience with customization and configuration.
- Created and maintained up-to-date documentation, including technical specifications, design documents, and user guides.
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