Feb 2020
Present
Customer Data Management Analyst
Aspect Software
Bangalore, IN
Asset Management:
- Cancelling asset when support get expire
- Creating attributes for asset
- Maintaining Entitlements for asset so that customer can get support on their asset
- Updating Renewal type
- Terminating the asset with approval from Order management and Customer support team
- Updating price, dates, contract id, selling term etc. based on CMRB
- Transferring the one asset to another
- Reviewing the asset
Data Quality:
- Creating Prospect/Customer account
- Moving the Prospect account to Customer account
- Merging Customer/Prospect accounts
- Maintaining Customer details
- Changing name of customer with legal teams approval