Message

Amrin Beg

Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.

Key Skills

Team Building
Leading Teams
Distributed Team Management

Professional Experience

Apr 2017
Sep 2019
Customer Service Manager
Daraz.com.bd Dhaka, BD
Daraz Bangladesh Daraz Bangladesh is an online shopping and selling platform offering a variety of products including consumer electronics, household
Answered average of [150] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
Mar 2014
Mar 2017
Customer Service Manager
Grameenphone ltd. Dhaka, BD
Grameenphone, widely abbreviated as GP, is the leading telecommunications service provider in Bangladesh, with more than 79 million subscribers and 46.3% subscriber market share. It is a joint venture between Telenor and Grameen Telecom Corporation.
Acquired [Number] new customers, generating [Number]% of team revenue

Education

Dec 2009
Jun 2014
BBA in Asian University of Bangladesh
Asian University of Bangladesh
Aug 2019
Dec 2021
MBA in Bangalore University
Bangalore University

Certifications

2020
Women Education and Empowerment
Jain Vishwa Bharati institute

Achievements

2015
Employee of The month
This is basically best performer awarded by the organisation.

Hobbies & Interests

  • Playing badminton
  • Listening Music
  • Playing basketball

Languages

English
(Fluent)
Hindi
(Fluent)
Bangla
(Native)

Career Aspiration

In 3 years, I would like to see myself in a leading position with more responsibility, knowledge, and skills. I would be more mature regarding my personality and taking decisions for this organisation and encourage my juniors to give their best.

Get in touch with Amrin