Amit Kumar Thakur

Customer service representative with 36 months of work experience working on and leading a team always. Personally handled the high flow of call data and email with 95% of customer satisfaction. Worked in different job role -( Email, Sales , Data base , outbound , inbound n SME ) n always given my best for the organisation. Customer satisfaction certified, strong written and verbal communication skills, and passionate about team building in the workplace.

Key Skills

Team work
Operation Management
Customer management
Project Management
Problem solving
Decision making
Ms Excel / Tally / Data analysis
Multi tasker

Professional Experience

Nov 2018
Present
Customer Care Executive
Startek Kolkata, IN
International BPO.
  • Worked in oyo service and sales process as senior customer care executive n SME.
  • Worked in Eureka Forbes process in Database.
  • Currently working in Eureka Forbes process in Outbound email desk.
Feb 2018
Oct 2018
Customer Care Executive
Q connect Kolkata, IN
  • Worked as customer care executive.

Education

Aug 2014
Aug 2017
Bachelor of Commerce (BCOM) in P.K. Roy Memorial College, Dhanbad
Vinoba Bhave University, Hazaribagh

Certifications

2019
Star performer
Aegis Pvt. limited

Achievements

2019
Star performer
  • Won Star performance award in Oyo process.
2020
Rewards
  • Won lots of voucher in different competition.
  • Won many RNRs

Hobbies & Interests

  • Playing Cricket
  • Watching movies
  • Cooking New Dishes
  • Reading Novels

Languages

Hindi
(Native)
English
(Fluent)

Get in touch with Amit Kumar