May 2017
Present
Retail Assistant
Lawrence and Mayo Opticians
Mumbai, IN
- Ensure all HR and Operational procedures are followed properly and timely as per company policy.
- Coordinate effectively and timely with all concerned departments to ensure proper flow of communication and information.
- Supervise and maintain reports as necessary of all merchandise and non-merchandise stocks in the outlet.
- Supervise and maintain proper condition of all equipment's, fixtures and machinery in the outlet.
- Seek and continuously develop knowledge and information about market trends, competitor activity, pricing and tactics, and communicate this to the relevant departments in the Company.
- Attend training and meetings as required by company.
- Maintain discipline and company's code of conduct in the organization.
- Ensuring effective CRM practices.
- Keep a track on the daily foot falls in the outlet.
- Resolve the customer complain effectively must satisfy customer to its optimum level as per the company policies.
- Keep a track on undelivered goods and ensure their delivery as per the company policy.
- Managing error free Stock Audit activity and to maintain zero discrepancies.
- Encourage extra services like giving complimentary items, cleaning of specs with ultra-sonic machine, home deliveries, delivery by courier, delivery at other outlet, and taking extra care before sending such deliveries.
- Accept the ownership and understanding the responsibilities.
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