Aug 2023
Present
CUSTOMER SERVICE EXECUTIVE
Teleperformance
Indore, IN
Teleperformance is the leading global provider of outsourced Digital Business Services.
*Since its 2001 entry into India, Teleperformance leveraged the country’s vast talent pool to offer quality offshore solutions for global brands, and is the designated Center of Excellence (CoE) for Digital CX Services, Back-office, and Transformation Solutions.
*With an employee strength of 90,000+, India represents the largest multicultural team within Teleperformance, providing world-class services to 210+ clients across different industries.
*Our High-Tech, High-Touch approach combines the most advanced digital and technology solutions with the human touch to empower world’s leading brands adapt to disruptive digital innovations.
*Teleperformance in India is recognized among Top 15 Best Workplaces in Asia and is 10 times certified as a Great Place To Work®
Customer Care Executive
Teleperformance India | September 2023 - PresentProvided exceptional customer support through international chat services, assisting customers with inquiries, troubleshooting, and resolving issues efficiently.Managed a high volume of customer interactions daily, ensuring timely and accurate responses to maintain high customer satisfaction.Collaborated with cross-functional teams to escalate complex issues and ensure seamless resolution, contributing to overall team performance.Utilized CRM software to document customer interactions and track issues, ensuring detailed and organized records.Consistently achieved performance metrics, including response time, customer satisfaction scores, and issue resolution rates.Demonstrated strong communication skills, empathy, and professionalism in all customer interactions.
Teleperformance India | September 2023 - PresentProvided exceptional customer support through international chat services, assisting customers with inquiries, troubleshooting, and resolving issues efficiently.Managed a high volume of customer interactions daily, ensuring timely and accurate responses to maintain high customer satisfaction.Collaborated with cross-functional teams to escalate complex issues and ensure seamless resolution, contributing to overall team performance.Utilized CRM software to document customer interactions and track issues, ensuring detailed and organized records.Consistently achieved performance metrics, including response time, customer satisfaction scores, and issue resolution rates.Demonstrated strong communication skills, empathy, and professionalism in all customer interactions.
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