Message

Allauddin Mulla

Customer service representative with 5+ years of experience in Electronics and telephone customer service, tech support, and customer care. Familiar with Intercom, Drift, and several other customer service software solutions. Very organized and meticulous with organizing customer interaction logs. Handled up to 50 calls daily, with duties including helping customers sign up and retrieving customer data.

Key Skills

Good communication skill.
Sincere and hardworking.
Knowledge in computer application.
Knowledge of the MS office tools.
Good exposure to the back office profile.

Professional Experience

Sep 2020
Jan 2021
Store Associate
Haier appliances India Pvt.ltd Pune, IN
5 months in as an store associate.
Jan 2015
May 2020
Customer Service Executive
Samsung india electronics Pvt.ltd Kolhapur, IN
• Computer Works. • Management Skill. • Administrative support for all data entry on daily basis with MS Excel • Provided customer service in the Service Centre. • Operating Computer and Internet, receiving and replying emails. • Answering phone calls. • Mailed the head office and other area offices for co-ordination in the processes
Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands
Jan 2011
Apr 2014
Machine Operator
Vaishnavi Embroidery Ichalkaranji, IN
Machine Operative and Repairing
3 Years in as an Embroidery Designer.

Education

Jan 2011
Mar 2012
SSC in Night Highschool Ichalkaranji
Maharashtra state board of secondary education.

Quote

“𝐷𝑜𝑛’𝑡 𝑗𝑢𝑑𝑔𝑒 𝑚𝑦 𝑝𝑎𝑠𝑡 𝑙𝑜𝑜𝑘 𝑎𝑡 𝑚𝑦 𝑝𝑟𝑒𝑠𝑒𝑛𝑡 𝐼 𝑎𝑚 𝑠𝑢𝑟𝑒 𝑚𝑦 𝑓𝑢𝑡𝑢𝑟𝑒 𝑖𝑠 𝑟𝑒𝑎𝑙𝑙𝑦 𝑟𝑜𝑐𝑘𝑖𝑛𝑔”

Hobbies & Interests

  • Travelling
  • Wildlife Photography
  • Bike Riding

Languages

English
(Fluent)
Hindi
(Native)
Marathi
(Native)
Konkani
(Basic)
Gujarati
(Basic)

Get in touch with Allauddin