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Raghavendran N

Experienced Senior Sales/ Operations Manager with over 15 years of experience in Forex Industry. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Excellent reputation for resolving problems and improving customer satisfaction. Excels in building long-lasting, productive client relationships to boost customer numbers and market share.

Key Skills

Sales operation
Global Marketing Strategy
Performance improvement
Business planning
Budgeting and forecasting
Leadership
Customer relations specialist
Teamwork
Strategic Planning And Analysis
Process Improvements
Report generation
Customer Relationship Management

Professional Experience

Jan 2021
Present
Senior Sales Manager
RRSB Forex Chennai, IN
RRSB Forex is a leading company that provides best foreign currency exchange services in India and one of the largest RBI approved Money Changers
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
  • Involved in Internal auditing across the branches
  • Expertise in constant communication and follow-ups with various clients
  • Built and maintained effective accounts receivable and cash flow monitoring systems
  • Updated and maintained Internal Policies and Local Operating Procedures. 
  • Proficient in converting travel related insurance for both private and public sectors
  • Analyzed Seasonal Travel Business and developed Organizational growth
Dec 2018
Jan 2021
Sales Manager
Ebix Cash World Money Ltd Chennai, IN
EBIXCASH World Money is a RBI authorized category II Foreign exchange brand that provides a suite of Forex solutions.
  • Developed companywide systems and processes to ensure that necessary files and documents are appropriately filed, maintained and archived.
  • Run reports on weekly and monthly basis to examine sales, forecast trends, and make strategic plans
  • Built and maintained effective accounts receivable and cash flow monitoring systems
  • Developed and maintained relationships with customers and suppliers through account development.
  • Involved in Internal Auditing across the branches

 
Dec 2003
Jan 2014
Branch Manager
Essel Finance VKC Forex Ltd Chennai, IN
Provider of foreign exchange services in India.
  •  Proficient in converting travel related business from IT Sectors (Both Private & Public), Travel Agencies, Nationalized and Private Sector Banks
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Monitor employee productivity and optimize procedure to reduce costs
  • Proficient in maintaining RBI Guideline Policies, internal policies and local Operating Procedures
  • Held monthly employee meetings to give information, take feedback and provide updated training
  • Expertise in constant communication and follow-ups with various Clients
 

Education

May 2014
Jan 2018
Bachelor of Engineering Technology in Kalinga University
Kalinga University

Achievements

2013
Best Branch
Achieved Best Branch for the FY 2012 – 2013 for Southern Region.

 
2013
Delivery Excellence
Achieved Delivery Excellence award for Selling Axis Bank Travel Currency card.
 
2013
Best Consistency
 Achieved Best Consistency in doing Business for 2 Consecutive years (2012 – 2013)
 

Hobbies & Interests

  • Badminton
  • Music
  • Reading Books

Languages

Tamil
(Native)
English
(Fluent)

Get in touch with Raghavendran