AD

Akshat Dutta

Kraftpack-gowdown incharge (QC)Period of working -1 year My role- allowing raw materials for the daily production. (QC)quality control checking of raw materials. Gowdown management, maintaining stocks ofraw materials, calculating daily consumption of materials.Archistech solutions-telecaller agentPeriod of working -3 monthsMy role- domestic inbound calling process                       For NGO (Donation)Connexion- Telecaller agent Period of working- 10 monthsMy role- (b2b) /handling out bound calls for international (Canadian) process connecting to chasers and maintaining data 

Key Skills

Communication skills
Active listening
Accessibility

Professional Experience

Feb 2021
Jan 2022
Telecommunications Specialist
Connexion Bangalore Urban, IN
International calling process (Canadian)
International voice calling process. Calling the merchant's and letting about the rates and getting them connected to chasers.

The primary job role of a telecommunication specialist is to ; manage,supervise and provide technical advice/guidance on telecommunication systems identity users' needs from costume feedback and bring necessary changes in the existing technology to mee  their requirements.
Handle outbound calls to costumers and clients Identity the needs of costumers,resolve issues, and provide solutions. Upsell other products wherever possible. Ensure you follow the costumer service script provided by the company for uniformity.


Education

Mar 2004
May 2016
SSLC in Air force school

Languages

ENGLISH
(Fluent)
HINDI
(Native)
Kannada
(Fluent)

Get in touch with Akshat