The primary job role of a telecommunication specialist is to ; manage,supervise and provide technical advice/guidance on telecommunication systems identity users' needs from costume feedback and bring necessary changes in the existing technology to mee their requirements.
Handle outbound calls to costumers and clients Identity the needs of costumers,resolve issues, and provide solutions. Upsell other products wherever possible. Ensure you follow the costumer service script provided by the company for uniformity.