Message

Akhand Pratap Sharma

Professional and dynamic Customer Executive driven to exceed performance goals. Extensive background in customer service with proven abilities to build rapport quickly and cultivate long term relationships to support strategic sales growth.

Key Skills

Quality Management
Customer experience
Super

Professional Experience

Jul 2022
Present
Customer Service Executive
Startek BPO Services Noida, IN
Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands
Feb 2022
Jul 2022
Collections Representative
Dhani loans & Services Gorakhpur, IN
responsible for managing the collection of outstanding debts from clients and customers
Aug 2019
Jun 2020
Quality Assurance Tester
GVK 108 emergency Lucknow, IN
Emergency victim/ attendant dial 108/102. then Response Officer' Screen helps facilitate and scope emergency, assign strategically located ambulance
Addressed on average [Number] inbound customer calls daily

Education

Jul 2015
May 2018
Graduation in
Deen Dayal Upadhyaya University
May 2013
Apr 2015
Intermediate in Mahatma Gandhi Inter College

Certifications

Course on computer concept
NIELIT

Languages

Hindi
(Fluent)
English
(Basic)

Career Aspiration

In the next 3 years. I see myself in a good position and a well-settled independent man. As I get a chance to gain knowledge every time I don't miss it and want to update and stand in a position where I feel proud of myself.

Get in touch with Akhand