Akash Sivaprakash

Assist clients with applications for benefits and entitlement programs

Advocate for adequate, timely and cost-effective services 

Respond to any issues that occur during the delivery of services
Evaluate the quality of all services and identify areas that need improvements

Conducting market research and identifying potential clients.
Cultivating strong relationships with new clients, while maintaining existing client relationships.
Collating and maintaining client information in the CRM database.
Working closely with staff across departments to implement growth strategies.
Developing and implementing sales strategies, client service and retention plans, and analyzing sales data to inform or update marketing strategies.
Assist with drafting business plans, sales pitches, presentations, reference material, and other documents as required.
Ability to manage multiple projects concurrently and meet deadlines.
Identify new business opportunities and partners.
Demonstrate strong interpersonal skills with the ability to engage effectively with various levels of management, staff, and clients.

Recruiting, screening, and training new agents.
Analyzing performance and drawing up action plans.Establishing strong relationships with staff and clients.
Ensuring all staff exercise good time management.
Obeying agency regulations, guidelines, and policies, and ensuring staff does the same.
Researching current industry/market trends and using knowledge for business improvement.

Track the progress of weekly, monthly, quarterly and annual objectives

Monitor and maintain store inventory

Evaluate employee performance and identify hiring and training needs

Supervise and motivate staff to perform their best

Coach and support new and existing Sales Associates

Monitor retail operating costs, budgets and resources

Suggest sales training programs and techniques

Communicate with clients and evaluate their needs

Analyze consumer behavior and adjust product positioning

Handle complaints from customers

Research emerging products and use information to update the stores merchandise

Create reports, analyze and interpret retail data, like revenues, expenses and competition

Conduct regular audits to ensure the store is functionable and presentable

Make sure all employees adhere to companys policies and guidelines

Act as our stores representative and set an example for our staff