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Akash Saxena

Driven individual with excellent customer service skills determined to exceed company goals and deliver outstanding results. Seeking a profession in sales that will utilize my diverse experience to impact company profitability.

Key Skills

Persuasive Speaking Skills
Empathy
Adaptability
Clear Communication Skills
Effective Listening
Willingness to Improve

Professional Experience

Oct 2007
Jun 2019
Cabin Crew Incharge
Jetairways New Delhi, IN
 Provide outstanding customer service to all passenger and ensure passenger and cabin safety. Assist during boarding and deboarding, demonstrate safety equipment’s and procedure; sell and serve beverages, meals and snacks, and attend to passenger needs throughout flight duration. Comply with company SOPs 
Nov 2006
Oct 2007
Customer Service Representative
Convergys Gurgaon, IN
  •  Handle 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention
  • Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells
  • Receive source data such as customer names, addresses, phone numbers, credit card information, and enter data into various customer service software
 


Education

Mar 2002
Mar 2003
The Indian Certificate of Secondary Education in Doon Cambridge School
ICSC
Mar 2004
Mar 2005
Indian School Certificate in Doon Cambridge School
ISC
Mar 2006
Mar 2008
Bachelor Of Commerce in DAV College
Hemvati Nandan Bahuguna Garhwal University

Certifications

2018
Customer Service Excellence
Jetairways

Achievements

2010
Cabin Crew Incharge
The cabin crew In-charge has responsibility to motivate the cabin crew team to do the best they can and ensure passengers have a comfortable and happy flight. He will also need to make sure that your crew are doing all they can to boost in-flight sales of duty free goods such as cigarettes, alcohol, gifts and perfume. 

Hobbies & Interests

  • Backpacking
  • Swimming
  • Biking
  • Athletics

Languages

Hindi
(Native)
English
(Fluent)

Get in touch with Akash