Message

Akanksha Joshi

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Have excellent interpersonal communication and skilled at people management skills.

Key Skills

People management
Interpersonal Communication
Visionary and Motivation
Always striving for excellence and integrity
Teamwork makes the Dreamwork
Continuous self improvement

Professional Experience

Dec 2019
Present
Team Mate
TaskUs Indore, IN
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Built strong relationships with customers through positive attitude and attentive response.

Aug 2017
Feb 2018
Logistics Coordinator
IMA- Indore Management Association Indore, IN
  • Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Prepared event communications for special events, took charge of operations during event, and promoted on web and periodical channels.
  • Cultivated productive relationships with major businesses, securing profitable partnerships.

Education

Jul 2017
Dec 2020
Bachelor Of Business Administration (BBA) in AIMSR
DAVV
Jul 2015
May 2017
High School in The Bhavans'Prominent School
CBSE

Certifications

2017
Enterpreneurship
AIMSR

Hobbies & Interests

  • Karate
  • Make-up, Artistic activities
  • Reading books and gaming
  • Traveling and volunteer work

Languages

Telugu
(Basic)
English
(Native)
Hindi
(Fluent)

Career Aspiration

I am excited about the position and what I will learn in the coming years. Eager to become the best at what I do and progress to the next level when appropriate, and I know that I will be looking for opportunities to expand my responsibilities within this role to to do better and achieve greatness.

Get in touch with Akanksha