Dec 2022
Present
Customer operations analyst
EClerx Services Ltd.
Navi Mumbai, IN
eClerx is a global business process management company that was founded in the year 2000 by Anjan Malik and PD Mundhra, both graduates of the University of Pennsylvania’s Wharton School of Business. The company specializes in transitioning, managing, and transforming complex business processes. It provides innovative services and solutions to large global companies that are undergoing rapid business transformation challenges due to legacy systems, new technology, data inaccuracies, and evolving processes and workflows.
Active Listening: Being fully present and attentive to the customer’s words to understand their needs and expectations.
Empathy: The ability to understand and share the feelings of another, crucial for building customer relationships.
Problem-Solving: Effectively addressing and resolving customer issues, often while multitasking.
Adaptability: Flexibility in handling unexpected situations and adapting to various customer personalities and needs.
Attention to Detail: Ensuring all aspects of customer service are handled accurately and thoroughly.
Communication: Clear and concise verbal and written communication skills.
Collaboration: Working well with others, including team members and other departments, to provide seamless customer services.
Conflict Resolution: De-escalating tense situations and finding solutions that satisfy all parties involved.
Creativity: Thinking outside the box to find unique solutions to customer problems.
Critical Thinking: Analyzing situations and making decisions based on logic and reasoning.
Empathy: The ability to understand and share the feelings of another, crucial for building customer relationships.
Problem-Solving: Effectively addressing and resolving customer issues, often while multitasking.
Adaptability: Flexibility in handling unexpected situations and adapting to various customer personalities and needs.
Attention to Detail: Ensuring all aspects of customer service are handled accurately and thoroughly.
Communication: Clear and concise verbal and written communication skills.
Collaboration: Working well with others, including team members and other departments, to provide seamless customer services.
Conflict Resolution: De-escalating tense situations and finding solutions that satisfy all parties involved.
Creativity: Thinking outside the box to find unique solutions to customer problems.
Critical Thinking: Analyzing situations and making decisions based on logic and reasoning.
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